Windows 10: Pictures and documents lost

Discus and support Pictures and documents lost in Windows 10 Installation and Upgrade to solve the problem; hello, on 23rd of June when I switched on my computer windows had updated and there was a screen which was not my desktop so I restarted and it was my... Discussion in 'Windows 10 Installation and Upgrade' started by 123Personal Account, Jul 29, 2019.

  1. Pictures and documents lost


    hello, on 23rd of June when I switched on my computer windows had updated and there was a screen which was not my desktop so I restarted and it was my desktop but had no documents or pictures. I went to users and found one Anise Fatima Nasser and it had all my documents and pictures so I cut/pasted (as my computer did not have enough space to keep 2 copies) it to the documents folder in file browser. Then my computer froze so I restarted it and then everything was gone. Could you please help me to find it as I don't have a backup of my documents and pictures also only partial. Please help!!!!!!!


    My case ID is 1478631641

    I was guided by your tech support to go to one drive and to look in users and could not find anything.


    thank you!

    Regards,

    Anise Nasser

    :)
     
    123Personal Account, Jul 29, 2019
    #1
  2. enso Win User

    Quick Access not searching Pictures folder


    Summary, that last suggestion didn't work.

    • I moved the pictures to another folder temporarily.


    • Since there were no troubleshooting steps for this scenario, just for the heck of it, I ran through the restore steps. Copied some pictures into the Pictures folder, ran a Quick Access search and initial problem remains: Searching all of QA doesn't find any files in Pictures folder, running search on just the Pictures folder does. I want to run a global search and find matching files in any/all of the Documents, Music, Videos, and Pictures folders.
    That article dates from 2015 and I'm guessing is out of date. I hope it didn't create potential future problems in my registry.

    Bottom line: I'm still looking for a fix.
     
  3. Lost documents and pictures

    Hi Dulce,

    Welcome to Microsoft Community and thank you for posting your query.

    Sorry for the inconvenience caused to you. Let me help you to fix the issue.

    To assist you better, please provide us more information.

    Did you create a folder for pictures as well?

    The issue you are facing could be due to the pictures/documents may have copied them to the shortcut folder which will actually copy it to your document on the C\: drive on your user account. Go to the below folder path and check if you can see the
    pictures/document.


    • Open file explorer and go to the
      C\:
      drive.

    • Click on the user and click on user account name.

    • Now click on Pictures/document and check.
    Hope it helps. Keep posting us with the status we will be glad to help you.
     
    Billion Debbarma, Jul 29, 2019
    #3
  4. Pictures and documents lost

    lost pictures and documents

    I have lost my pictures and documents using windows 10. how do I recover my files?
     
    DiannaBrown1, Jul 29, 2019
    #4
Thema:

Pictures and documents lost

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