Windows 10: Pictures Lost On Upgrade

Discus and support Pictures Lost On Upgrade in Windows 10 Support to solve the problem; Hi y'all, My upgrade (laptop) went smoothly. However, a friend upgraded her computer and said her pictures are lost. I tried talking her through... Discussion in 'Windows 10 Support' started by lektrikpuke, Aug 16, 2015.

  1. Pictures Lost On Upgrade


    Hi y'all,

    My upgrade (laptop) went smoothly. However, a friend upgraded her computer and said her pictures are lost. I tried talking her through searching for them, and she said the ones that appear are 0 bytes in size. Of course, she should have backed up her files beforehand, but she's past that point.

    If she rolls back to 7, might she get her pix back?
    If she rolls back to 7, can she reupgrade to 10?
    Any suggestions appreciated.

    Thanks *Cool

    :)
     
    lektrikpuke, Aug 16, 2015
    #1
  2. donhamTH Win User

    Where do I find my pictures that were on my computer befor I upgraded to windows 10.

    Where do I find my pictures that were on my computer befor I upgraded to windows 10. The new picture icon is empty. I need help

    Original post: lost pictures
     
    donhamTH, Aug 16, 2015
    #2
  3. Win 10 update

    When I upgrade to win 10 will all my personal data be lost, pictures, downloads and passwords?

    I am lost about most things, this is why I ask?
     
    Lost in NC, Aug 16, 2015
    #3
  4. Bazz Win User

    Pictures Lost On Upgrade

    There should be a windows old folder in the C: drive have her check in there, double-click the Windows.old folder, double-click the Users folder, double-click your username, Open the folders that contain the files you want to retrieve.
     
  5. ltj22 Win User
    I do not think photos will be in windows old, maybe if she undid win10 install she might get them back...

    Len
     
    ltj22, Aug 17, 2015
    #5
  6. Joergi Win User
    Where, in which folder did she store the images? Was that somewhere inside her user folder? Note that what is called "Pictures" inside the user folder only is a link, which must not necessarily point to a location inside that user folder. Or have they maybe even been on another drive?

    I still believe that these files must still be there...somewhere...
     
    Joergi, Aug 17, 2015
    #6
  7. Bazz Win User
  8. satchmo Win User

    Pictures Lost On Upgrade

    Has she done a command line filename search of all of her storage drives?

    It's hard for me to imagine that the installation of an OS would zero out her picture files.
     
    satchmo, Aug 17, 2015
    #8
  9. Yes, walked her through search (command line). No, pics are not in Windows.old (on my pc), so I'm assuming they're not there either in hers. She is very tech unsavy, so she probably put them in Pictures. Mine transferred over no problem when I did the upgrade today, so I have no idea what her problem is.

    If she downgrades (to find the pics), can she upgrade again (for free)?
     
    lektrikpuke, Aug 17, 2015
    #9
  10. Bazz Win User
    Yes in fact she can do better than upgrade she can do a clean install.
     
  11. bro67 Win User
    If the pictures are not where they are supposed to be in the user Picture's folder. Uninstalling will not bring them back from the digital trash dump.

    As it states before you do the upgrade. Always make sure that you have everything you want to keep for documents, pictures, music, videos backed up.
     
    bro67, Aug 17, 2015
    #11
  12. Again, I realize (and even told her) that you should always back stuff up (which is why the cloud, SaaS, and computers becoming nothing more than dumb terminals is happening), but that's in the past.

    Anyway, she asked if bringing it to Geek Squad would help. I said to go for it. I'll ask her to keep me in the loop, and if anything comes of it, I'll give you guys a heads up.

    Thanks.
     
    lektrikpuke, Aug 17, 2015
    #12
  13. Bazz Win User

    Pictures Lost On Upgrade

    Thanks mate let us know how she gets on and try not to take offence from the sharp comments from some.

    I hope she gets them back however I think they have probably got to that great photo album in the sky along with many others.
     
Thema:

Pictures Lost On Upgrade

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