Windows 10: PIN code greyed out without biometric sensor ?

Good afternoon,
I wanted to configure a PIN code in order to login to my computer, however this is greyed out (fingerprint is also greyed out).
I don't have a biometric sensor on my laptop, I connected a keyboard with a biometric sensor, but PIN code is still greyed out.
Would it ring a bell to anyone ?
Do you think the fact that the laptop has no biometric sensor is related to this, or maybe there is some registry setting that I should check in order to enable it ?
Not sure it would be a gpo used by my company, as my colleagues with laptops that have biometric sensors can enable PIN.
Thanks ahead.

:)

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

PIN, Biometric login options greyed out - Lenovo IdeaPad V510-15LKB

We have a Windows 10 Pro Lenovo IdeaPad V510-15LKB Laptop, the GPO and registry settings both are the same: enable the convenience PIN login feature, but still greyed out on the control panel.

The windows 10 version is: 1803

The BIOS settings are correct.

I have read and understud the diferencies between the convenience PIN sign-in and the Windows Hello for Business features and the following articles, and i'm able to configure the gpo properly, becouse all other devices has the ability to configure the PIN
and biometric login features, but on the Lenovo can not.

https://support.microsoft.com/en-us...n-convenience-pin-and-hello-for-business-poli

Turn on convenience PIN sign-in

Any suggestions, how could i achieve my goal, to enable these features on the machine left?

 

unable to sign in using Biometric sensor.

Hi Eliascardenas,

Thanks for posting your query to Microsoft forum. I will certainly help you with this.

• Are you getting any error message while trying to use the device?

Let’s try the simple troubleshooting methods and check if it helps to resolve the issue. Follow the below methods.


Windows Update may have updated drivers available that may be relevant to your current issue. Many times, updated drivers are listed in the "Optional" section of Windows Update. Install any pending updates on the pc to check if that helps.

Method 1.

I would suggest you to run Hardware troubleshooter and check if it helps.

1. Press Windows + X keys on the keyboard and select Control Panel.

2. Type Troubleshooting in the search bar on the Control Panel.

3. Click on Small icon on the left navigation pane.

4. Click on Troubleshooting and click on Hardware and Device.

5. Click on Advanced on the Hardware troubleshooter dialog box and click on
Run as administrator (Enter the credentials if required).

6. Click on Next and follow onscreen instruction
complete the Hardware troubleshooter.

Method 2.

I would suggest you to un-install and re-install the biometric sensor
driver manually form the computer manufacturer. Follow the below steps:

1. Press Windows key + X and Select Device Manager.

2. Now click on Finger print and expand the device.

3. Right click on the device and un-install it.

Once un-install is done, please download the latest biometric driver from the manufactures website and install it. Let us know the status.

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you