Windows 10: pin code

I have forgotten my pin code

I was able to find the recovery key id but I am unable to type it in the specific field

What is the difference between a recovery key id and a recovery key.

Must I find the recovery key via the recovery key ID and if so how?

I am able to type numbers but no letters so I guess I must not type the recovery key id because it also contains letters?

How to proceed?

:)

 

PIN

Hi Matthew,

There's a possibility that the PIN code you're asked to enter is the PIN code of your Windows 10 user account. If you signed in to Windows 10 using your Microsoft account, the Xbox app will take the credentials you've used to sign in. Let's remove the PIN
code. Here are the steps:

1. Click Start and select Settings.
2. Select Accounts.
3. Select Sign-in options, under PIN, click
   Remove.
4. Confirm the changes by entering your profile password.

Refer to
Can I sign in to Windows without a password for the steps on how to change the sign-in options for your Windows 10 device.

If the same instance occurs after removing the PIN code and changing your user account's sign-in options, we suggest that you sign in to
Xbox.com. This is to verify if there's an issue with your Xbox account.

Should you need further assistance, don't hesitate to get back to us.

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

pin code sign in

Hi Theresa,

This issue may have been caused by a corrupted file in your system. For us to help you with your Windows 10 concern and provide an immediate resolution. Kindly answer the questions below:

• Have you made any recent changes to your computer prior to this issue?
• What is the current build and version number of your Windows 10? To check, press the Windows key, type
  winver, and press the Enter key.
• Are you using the administrator account to create a pin code?

Meanwhile, we suggest that you follow the troubleshooting steps given by
Dennis Mop from Microsoft on this
thread on deleting the NGC folder using an administrator account and see if you'll be able to set up a pin afterwards.

Kindly get back to us for further assistance.