Windows 10: PIN require for sign in. PIN not available.

Hello,


I recently purchased a laptop running Windows 10. During setup I specified a Pin and followed the fingerprint scan process. All was good able to use fingerprint to sign on until the next day when I received the following on a login: “Your pin is required to sign in. Something happened and your pin is not available. Click to setup your pin.”


Clicking to setup a pin sends a code to an old email account I no longer have access to. Changing this email address on my microsoft account takes 30 days. Is there a way to work around this? Note that the signin options includes fingerprint and pin only. There is not a userid/password option and the fingerprint option only takes me back to the original “Your pin is required....” message.


Thanks

:)

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Pin Login not available and can't change or remove my pin

Hi Saschavan,

To help you disable your PIN login, kindly follow the steps below:

• Go to this location: Settings/Accounts/Sign-in options
• Check the PIN options and click the I forget my PIN available to click?
  
• Enter your password, it will prompt you to enter a new PIN.
• Click Cancel and your PIN should be disable upon reboot.

Let us know the result to help you further.

 

Windows 10 PIN Sign-in

Hi Pat,

It is possible that the PIN set in an earlier build does not work after reinstalling Windows 10. To better assist you, we'd like clarify few things:

• Which build and version of Windows 10 is installed on your computer?
• Which build and version of Windows 10 are you using before reinstalling Windows?
• Have you tried resetting your PIN?
• Did you get any error messages after you verified the PIN you entered?

Meanwhile, we suggest that you follow the steps in this
article on how you can reset your PIN.

Keep us posted if you need additional help.