Windows 10: PIN required to sign in to Windows 11

I tried to add a PIN to log in to my Surface Laptop as previously had only facial recognition. It seemed to work then said in order to complete the set up I needed to log back out. Now I can’t log back in again. It won’t accept facial recognition OR password. It says:‘Credentials could not be verified’ and comes up with an error message when I enter the PIN I created.I’ve tried logging in to Microsoft account from a different device and changing my password but that hasn’t helped. Please help this is so frustrating and I really would rather avoid doing a factory reset.

:)

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Windows 10 PIN Sign-in

Hi Pat,

It is possible that the PIN set in an earlier build does not work after reinstalling Windows 10. To better assist you, we'd like clarify few things:

• Which build and version of Windows 10 is installed on your computer?
• Which build and version of Windows 10 are you using before reinstalling Windows?
• Have you tried resetting your PIN?
• Did you get any error messages after you verified the PIN you entered?

Meanwhile, we suggest that you follow the steps in this
article on how you can reset your PIN.

Keep us posted if you need additional help.

 

Windows Hello Requiring PIN to sign in. Fingerprint not saving

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are having difficulties in setting up the login PIN for your Windows 10 PC.



In this scenario, we would suggest you to perform these steps and then check.

1. Sign-in to your Windows 10 Administrator account using password.
   
2. Now; open your File Explorer and browse to the location:
   C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
   
3. Right click on the NGC folder and select
   Properties from the context menu.
   
4. Under the "Security" tab, click on "Advanced" option.
   
5. From the following window, next to the Owner section, click on the "change" link.
   
6. Under the Enter the object name to select option, input
   Administrators if you are using administrator account, or the local user name.
   
7. Click on Check Names and then
   OK.
   
8. Once you have followed all these steps, you should be able to enter
   NGC folder. Delete all the files from the folder
   
9. After removing contents of the NGC folder, add a PIN by following the path: Click on
   Start Menu > Settings app > Account Settings> Sign-in Options> Add a PIN.

Regards,



Aditya Roy

Microsoft Community – Moderator