Windows 10: Pin sign in problem

Discus and support Pin sign in problem in Windows Hello & Lockscreen to solve the problem; I am trying to sign in to my account. I only have the option to enter a pin. When it is entered, the “welcome” shows, then it says unable to verify... Discussion in 'Windows Hello & Lockscreen' started by DashiaEdwards, Mar 25, 2020.

  1. Pin sign in problem

    I am trying to sign in to my account. I only have the option to enter a pin. When it is entered, the “welcome” shows, then it says unable to verify credentials. I choose the only option, which is to set up a pin and follow the sign in options with my password. Once it gets to the screen to continue with reset, it continually says “something went wrong. We are unable to set up a pin” when i choose forgot my pin, the same issue happens. Is there a way to sign in with my password without the forgot pin/set up pin option?

    DashiaEdwards, Mar 25, 2020

  2. Remove sign in pin

    Hi Joel,

    Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

    I suggest you to follow the below steps to remove the sign in pin/password options.

    • In the search box type sign-in-option.
    • Click on the sign-in-option.
    • Then you can find password/pin/picture password.
    • There you can remove the option and check.
    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
    Karthicka_R, Mar 25, 2020
  3. Rose Cal Win User
    Windows 10 PIN Sign-in

    Hi Pat,

    It is possible that the PIN set in an earlier build does not work after reinstalling Windows 10. To better assist you, we'd like clarify few things:

    • Which build and version of Windows 10 is installed on your computer?
    • Which build and version of Windows 10 are you using before reinstalling Windows?
    • Have you tried resetting your PIN?
    • Did you get any error messages after you verified the PIN you entered?

    Meanwhile, we suggest that you follow the steps in this
    on how you can reset your PIN.

    Keep us posted if you need additional help.
    Rose Cal, Mar 25, 2020
  4. Pin sign in problem

    Since recent update KB3200970 I cannot use nor setup a PIN to sign in and MS Office2016 disappeared

    Thank you for the update. We suggest for you to reset the login PIN. Here are the steps:

    • Click on the Start Menu and select settings.
    • Now select Accounts.
    • Next select the tab Sign-in option.
    • Click on I Forget the PIN and follow the on screen instructions.

    Update us with the result.
    PreciousLeb, Mar 25, 2020

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