Windows 10: Pin unavailable and password changed

I have just had a problem after trying to login to Windows, I usually get asked to enter a pin number but this time it gives an error sayimg pin is unavailable then changes to a password. I have never set a password but on entering my Microsoft account password which I assumed would work but it says it is wrong. I have tried all alternative passwords including previous Microsoft passwords and none worked, I also noticed the no network symbol was in the bottom right hand corner.

When I attempt to use the "Forgot password" button I get a screen saying "Wait a moment" for 45 - 60 seconds before reverting to the password screen.

The only major change I made was attempting to remove Avast (I installed Kaspersky yesterday), no other major changes have been made.

I don't have a password reset disc as none came with the computer.

How do I log back in?

:)

 

Pin unavailable and password changed

I have just had a problem after trying to login to Windows, I usually get asked to enter a pin number but this time it gives an error sayimg pin is unavailable then changes to a password. I have never set a password but on entering my Microsoft account password which I assumed would work but it says it is wrong. I have tried all alternative passwords including previous Microsoft passwords and none worked, I also noticed the no network symbol was in the bottom right hand corner.

When I attempt to use the "Forgot password" button I get a screen saying "Wait a moment" for 45 - 60 seconds before reverting to the password screen.

The only major change I made was attempting to remove Avast (I installed Kaspersky yesterday), no other major changes have been made.

I don't have a password reset disc as none came with the computer.

How do I log back in?

 

Windows 10 Change password to pin

Hi Ana,

Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



Please share the details.

• 
  Are you able to log in to your desktop?
  
• 
  Do you see any error code along with the error message?
  

I suggest you to go through the below steps and check if it helps.

Follow these steps to set up a PIN on your Windows User Account:

• 
  Press the Windows +S key combination to display the Search box.
  
• 
  Type the word pin into the Search box, then click
  Set up PIN sign-in.
  
• 
  Find the “PIN” section and click the Add button.
  
• 
  Type in the password for your User Account, then click the
  Ok button.
  
• 
  Select and enter a 4 digit numeric pin, then enter it again for confirmation.
  
• 
  Exit the PIN setup utility.
  

From now on you’ll be able to log in to your Windows account by entering your 4 digit PIN instead of your password.



You can change your PIN at any time by following the steps below:

• 
  Press the Windows +S key combination to display the Search box.
  
• 
  Type the word pin into the Search box, then click Set up PIN sign-in.
  
• 
  Find the “PIN” section and click the Change button.
  
• 
  Enter your Windows password, then click the
  Ok button.
  
• 
  Select and enter a new 4 digit numeric pin, then enter it again for confirmation.
  
• 
  Click the Finish button.
  
• 
  Exit the PIN setup utility.
  

Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.