Windows 10: Playing a Video Problem on Windows 10

Hello,


I am trying to play an important video and I keep getting the following three line error message.


Missing codec

This item was encoded in a format that's not supported.

0xc00d5212


This video plays just fine on my Android phone, but not on my desktop computer with Windows 10.


Please help me. This is very frustrating...


Mike

:)

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

video playback issue after windows 10 update

Hi Mark,

Corrupted software and/or driver issues could be the reasons why you're experiencing problems when playing videos. We suggest that you try these steps, then check if the issue persists:

• Run the the
  Video troubleshooter. This will automatically diagnose and fix issues with playing videos.
• Update the display drivers.

Feel free to update us on the result.

 

video playing problem

Hi Gagan,

We appreciate you for being a part of Windows 10.

How do you access YouTube? Is it though Internet Explorer/EDGE browser/App/any other source?

I suggest you to run the Video playback troubleshooter
on Windows 10. Follow the below steps to run Video playback troubleshooter.

• 
  Press Windows + X keys on the keyboard and select
  Control Panel
  
• 
  Type Troubleshooting in the search bar on the
  Control Panel.
  
• 
  Click on View all on the left navigation pane.
  
• 
  Click on Video playback
  
• 
  Click on Advanced on the
  Video playback dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the
  Video playback troubleshooter.
  

Reference:

I suggest you to follow the below link on how to troubleshoot if the videos are not playing in Internet Explorer. (If you access YouTube through Internet Explorer browser)

Why won't videos play in Internet Explorer?

http://windows.microsoft.com/en-AU/internet-explorer/videos-dont-work#ie=ie-11

I suggest you to clear the browsing history in EDGE browser through below link and check if it helps. (If you access YouTube through EDGE browser)

Microsoft EDGE.

http://windows.microsoft.com/en-US/windows-10/edge-privacy-faq

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.