Windows 10: Playing music on Alexa sounds garbled

Discus and support Playing music on Alexa sounds garbled in Windows 10 Software and Apps to solve the problem; Music played by Alexa on my windows 10 device is garbled and sounds like its being played ton a rubberband however all other audio sounds normal... Discussion in 'Windows 10 Software and Apps' started by MonstrddgWilliams, May 31, 2019.

  1. Playing music on Alexa sounds garbled


    Music played by Alexa on my windows 10 device is garbled and sounds like its being played ton a rubberband however all other audio sounds normal including Alexas voice itself

    :)
     
    MonstrddgWilliams, May 31, 2019
    #1
  2. kaisat Win User

    Alexa for Windows 10

    I was able to install the app and everything is working fine except playing music sounds absolutely terrible. I have attempted to play other music directly from the computer and everything is working fine. What can I do to make the music that Alexa is
    playing sound like it should?
     
    kaisat, May 31, 2019
    #2
  3. Amit_Sun Win User
    Alexa for Windows 10

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We have tried testing the sound from Alexa application installed from Microsoft store, it looks like the sound quality depends on the online streaming of radio channels. However, if you are facing this issue for all the other
    Radio channel and other external devices connected to Alexa, you can try the step below and check if it helps.



    Step: Turn off Audio Enhancements



    1. Select the Start button, type
      Sound in the search box, and then select Sound Control Panel
      from the list of results.
    2. On the Playback
      tab, right-click (or press and hold) the Default Device, and then select
      Properties.
    3. On the Enhancements
      tab, select the Disable all enhancements check box and try to play your audio device.
    4. If that doesn't work, select
      Cancel
      and, on the Playback tab, select another default device (if you have one), select the
      Disable all enhancements check box, and try to play audio again. Do this for each default device.
    5. Click on Advanced tab.
    6. Uncheck Allow application to task exclusive control of the device.
    7. Click on Apply and
      OK.


    If you still face the issue, reply to this post with more information.



    Hope it helps,

    Amit Sunar

    Microsoft Community – Moderator
     
    Amit_Sun, May 31, 2019
    #3
  4. Playing music on Alexa sounds garbled

    Sound and Music

    Hi there,

    Thank you for writing to Microsoft Community Forums.

    To have better clarity on the issue, answer the below listed questions and get back to us.

    1. What is the name of the game that you are trying to play?
    2. Do you want to mute the sound of the game while trying to play the music and only want to hear the music and not the game sound?

    Please reply us back with the required information.
     
    Shafeeq_Khan, May 31, 2019
    #4
Thema:

Playing music on Alexa sounds garbled

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