Windows 10: playing video

When I play some videos on YouTube or others My picture is so big and out of focus like something enlarged it 800%. Voice is fine

:)

 

Videos won't play- "This item is in a format we don't support. Oxc1010103"

Hi,

To assist you better, please answer the following questions:

• Which is the media player you are trying to play the video?
• What is the format of the video file you are trying to play?

I suggest you to run the video in the Windows media player
and check.

If the issue still persist, you may check for any pending updates and install it, then check if you can play the video. To check for the update and install the updates, please follow the below steps:

• Go to Start menu, and type Windows updates and press Enter.
• Click on Check for updates, Windows will check for any pending updates and shows on the screen after this. Select install to install the updates.

Hope you could play the video.

Get back to us for further queries, we will be glad to help you.

 

upgraded from 7 to 10. youtube videos won't play

Hi,

Thank you for posting your query on Microsoft Community.

Provide us with the below details for better clarity on the issue.

• 
  Which internet browser are you using to play online videos?
  
• 
  Which video are you referring by “others?”
  
• 
  Are you using a local or Microsoft user account?
  
• 
  Are you getting any error on trying to play videos?
  

I suggest you to login using a Microsoft account, in case you are not logged into one and try the below steps and check if it helps,

Step 1: If issue is with Internet explorer, I suggest you to refer this link

http://windows.microsoft.com/en-in/internet-explorer/videos-dont-work#ie=ie-11

Step 2: Ensure to install any pending updates on the system and restart the computer to check if this helps.

Hope this information is helpful. Please get back with the above details so that we can assist you further, we’ll be glad to assist you.

 

Videos not playing

Hi,

I am also having an issue with my videos not playing on any browser for windows 10. So I followed the steps that you listed for the video option but there is
no folder called Display Drivers. There are folders called display adapters and disk drivers however. Maybe I should uninstall one of those?

Thanks

Zach