Windows 10: *PLEASE HELP* Cant download store games

Discus and support *PLEASE HELP* Cant download store games in Windows 10 Gaming to solve the problem; Im trying to download my gamepass games on another computer but its telling me to update my PC to install the game. I checked and it tells me that my... Discussion in 'Windows 10 Gaming' started by BlazingLord, Sep 8, 2019.

  1. *PLEASE HELP* Cant download store games


    Im trying to download my gamepass games on another computer but its telling me to update my PC to install the game. I checked and it tells me that my PC is up to date but the store still shows the "Update your PC to play this game" and when I click it, it brings me to aka.ms winup. Please help me

    :)
     
    BlazingLord, Sep 8, 2019
    #1
  2. Gino Des Win User

    can't download games from store

    Hi Krishna,

    You might be experiencing this issue because of a connectivity issue or the Microsoft Store cache is corrupted. In order to diagnose the problem, we suggest that you try the following methods:

    Method 1: Run the troubleshooter for Windows apps. This troubleshooter fixes problems that may prevent apps and games from downloading and installing correctly. To run the troubleshooter, kindly refer to the following article:

    Run the troubleshooter for Windows apps
    .

    Method 2: Manually reset the Windows Store app cache then try to download games again. To manually reset, follow the steps below:

    • Click Start.
    • On the search bar, type Command Prompt, and right-click Command Prompt
      from the results.
    • Click Run as administrator.
    • Type wsreset, and press Enter.

    We also recommend that you download and install any pending updates that need to be installed on the computer through

    Windows Update
    and check if it helps resolve the issue.

    If the issue persists, kindly send us a reply with the following information so we can further pinpoint the cause of this issue:

    • Do you only experience this issue when downloading a specific game from Microsoft Store? If yes, what is the name of the specific game you are trying to download?
    • Have you tried downloading the game by accessing
      Microsoft Store using your web browser
      ?
    • What other troubleshooting steps have you tried so far?

    Let us know how it goes so we can assist you further.
     
    Gino Des, Sep 8, 2019
    #2
  3. not able to download games from store

    Hi,

    There are several possible reasons as to why you're encountering issues with downloading games from the Windows Store. Here's a list of the common factors:

    • Your account may be restricted from downloading games that are inappropriate for your age.
    • Games you're trying to download are not available in your current region.
    • Corrupted app data
    • An outdated Windows 10 OS

    For us to determine the root cause of this issue, kindly answer the following questions:

    • Are you getting any error messages?
    • Are you using an adult or a child account?
    • Is the Microsoft account you're using in the Windows Store app the same as your Windows 10 user account?
    • Are you using an administrator user account?

    In the meantime, we suggest running the Windows apps troubleshooter provided on this

    link
    . This can help resolve issues with downloading and installing games from the Windows Store.
     
    Catherine Cus., Sep 8, 2019
    #3
  4. *PLEASE HELP* Cant download store games

    i just downloaded a game and it will open and shut automatically

    Hi john,

    For a better clarity on the issue, please answer the below questions;

    • Please specify the game you are having issue with?
    • Are you getting any error messages while opening the game?
    • Also, did you download the game from windows Store?
    For workaround, I would suggest you to follow the below steps and see if the issue can be resolved.

    • Type Troubleshooting in the search next to start on the desktop.
    • Click on View All on left side and select Windows Store Apps.
    • Follow the onscreen instructions.

    Get back to us for further assistance, we will be glad to help you.
     
    Rishad K T, Sep 8, 2019
    #4
Thema:

*PLEASE HELP* Cant download store games

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