Windows 10: Please help me figure out what is going on with Remote Desktop on my work PC! I am truly...

We started working from home last week. Bear in mind that I have worked from home many times before and have never had any issues with it. The connection has always been just as stable as if I was sitting at my desk. Well, this week, it has been unbearably laggy to the point where it is barely functioning. My internet at home and work are pefectly fine. 100+mbps at both locations.



I have searched high and low for solutions and have found little. The only nugget of information I have found that may be helpful is in resource monitor. I went to resource monitor > Network > TCP connections > and sorted by latency, and the Process for Remote Desktop Services had well over 1000 ms of latency. I can't figure out why though. I don't know if this is abnormal or expected, but it seems abnormal to me. What is weird is that this seems to mainly affect RDP. I have installed a free remote desktop service called jump desk, and it mostly works without issue. It will occasionally have a huge lag spike, but it seems to return to normal after a couple of minutes.

I am desperate for a solution here. If I can't figure this out, then I am going to have to return to the office for work. That's a 52 mile commute to a major city, which is obviously not ideal right now. Thank you for your help!

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:)

 

Remote Desktop

Okay guys need some help here before going crazy...
I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

Since its local network I don't have any password or want to setup a password.

Any suggestions are appreciated

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
   • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
2. On Windows 7 desktop, allow incoming remote connections:
   • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
3. On Windows 7 desktop, find out its IP address:
   • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
   • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
   • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.