Windows 10: Plugging in external USB3.0 optical drive causes wireless mouse to malfunction

I have a two year old HP 14" laptop with 10th generation i5 processor and Window 10 Home. There are only two USB2.0 ports right next to each another. Wireless mouse was working perfectly plugged into one USB2.0 port. However, when plugging a USB3.0 external optical drive into the next USB2.0 port, it caused the mouse to either lag or even stop working entirely. Unplugging the USB3.0 device will result in the wireless mouse working perfectly again. I read when plugging a USB3.0 device into a USB2.0 port, the device will just operate at the slower USB2.0 speed. There is no USB3.0 port on this laptop. Any suggestion on how to fix this?

:)

 

Wireless Mouse stops working when external HDD plugged in to USB3 port

I have a minor but annoying problem and can't find a solution....

My wireless mouse stops working when an external USB3 HDD is plugged in to USB3 port. The mouse is about 3 feet away from the receiver.

My mouse is a Logitech M310.

• I don't have the problem if a USB 2 external HDD is connected to either a USB2 or USB3 port.
• I have moved the mouse receiver to different ports on both the front and back of the computer but this doesn't change anything.
• If I move the mouse very close to the receiver (a couple of inches), it works so it seems that the wireless range is reduced when the USB3 HDD is plugged in.
• If I connect a wired mouse, it works fine.
• I have 2 USB3 ports and the problem is the same on both.
• If the USB3 HDD is connected to a USB2 port, the mouse works normally.
• I changed the battery in the mouse but this didn't help.
• the USB3 HDD is a WD Passport that is self powered through the USB port.

Any suggestions?

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

microsoft wired wireless optical desktop receiver2.1 mouse

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the Microsoft wireless optical desktop receiver 2.1 mouse. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• What is the model number of the Optical mouse?
  

Meanwhile, please try the methods as referred in this article except
method 4: Troubleshoot a wireless mouse
that does not function correctly



In addition, we would also suggest you to perform the steps as mentioned in these article:

I have trouble connecting my wired/wireless
device

My mouse isn't working



Regards,



Aditya Roy

Microsoft Community – Moderator