Windows 10: Покупка MINECRAFT DUNGEONS – HERO EDITION! Деньги сняли, а игры и чека...

5 октября решил купить MINECRAFT DUNGEONS-HERO EDITION на сайте minecraft.net, когда ввёл реквизиты карты и нажал оплатить началась загрузка, а потом была выдана ошибка "Мы не смогли отправить заказ, проверьте реквизиты и повторите покупку" , деньги ушли, игры нет, прошу выдать игру или вернуть деньги.

[Translation- On October 5, I decided to buy MINECRAFT DUNGEONS-HERO EDITION on minecraft.net, when I entered the card details and clicked pay, the download started, and the error "We could not send the order? check the details and purchase" was issued, the money was gone, there is no game, please give out the game or return the money.

:)

 

Can`t install Minecraft Dungeons Hero DLC

Hello (sorry for my english) i was bought a minecraft dungeons standart edition, and later i bought minecraft dungeons hero pass upgrade,but i cant install hero pass (i have newest version of windows).

 

Minecraft Dungeons now available on Windows, console and more

Read more:

• Minecraft Dungeons Available Now - Xbox Wire
• Minecraft Dungeons now available on Windows, console and more | Windows Experience Blog
• Buy Minecraft Dungeons for Windows | Minecraft Dungeons
• Minecraft Dungeons Hero Edition - Windows 10 | Microsoft Store

 

Minecraft Dungeons Refund

I clicked the button on the Minecraft launcher, then clicked the Heroes Edition button on the Minecraft dungeons website, which took me to the windows 10 Microsoft store page. At
that point, it seemed the only way to get the Heroes edition content was by buying the Windows 10 version from the Microsoft store.

I purchased 4 copies of Minecraft Dungeons from the Microsoft store for me and my kids. I never clicked download or install anywhere on the windows store - I was trying to use the Minecraft dungeons
launcher which was already installed on my PC from the Minecraft launcher itself.

I never clicked anything on the windows 10 store to download, install, or play the game. I could not use my Windows 10 version with the launcher AT ALL, but my refund request was still denied.

All I've received is an automated email about how "refunds aren't issued for digital games that have been played".

In the meantime I immediately purchased the game from the Minecraft Dungeons website, so I've spent $240 dollars on this game so far. I had to click the non-heroes-edition button, then scroll down
from there to get the non-windows-10 heroes edition version. it was *extremely* unintuitive and convoluted.

Please help me get a refund for the 4 windows 10 copies of Minecraft dungeons I purchased erroneously. thank you.