Windows 10: Poor Bluetooth Audio Quality

I have had poor bluetooth audio quality ever since I did some updates through the HP Support Assistant.


Some of those updates mentioned bluetooth drivers and I don't know if I messed something up by installing them. I've tried troubleshooting, but it comes back with nothing. I got into the Device Manager and checked for updates, and it said there weren't any.


It's not due to haveing the Headset/Hands-Free audio option selected either, unfortunately that would be too easy. And it's not the headphones themselves either, they work fine on my other devices.

:)

 

Poor audio quality from Bluetooth headphones

Hello Caleb,



Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made on the PC?
   
3. What is the make and model of the PC?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Run the troubleshooter for Bluetooth.

1. Go to Settings > Updates & Security > Troubleshoot.
   
2. Under Find and fix other problems click on
   Bluetooth.
   
3. Follow the instructions on the troubleshooter.
   

Method 2:



Try updating the Bluetooth drivers. Refer the article to

update drivers in Windows 10.



Also, you can refer the article by Bose on
poor sound quality from a Bluetooth device and

optimizing audio.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Bluetooth quality poor

Can you open the Details tab and copy and paste the Hardware IDs values into a follow-up post? This will let us look for newer drivers/potential driver updates for you to try. Thanks and HTH,
--Ed--

 

Bluetooth quality poor

Thank you....here you go