Windows 10: Poor Mic Audio Quality

I recently built my first PC and have had a lot of audio issues since installing Windows 10 on it. Most of them are now sorted out but one still remains. My microphone quality is horrible and unintelligible in Windows 10. I can confirm that this is an audio processing issue and not a mic quality issue because it works fine on my phone.



Headset: Beats Solo 3 Wireless

No dedicated audio card



I've tried both a BT connection and a wired connection and neither make any difference

I can post more info about my settings, setup, and other details below if necessary

Thank you for your help : )

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:)

 

Poor audio quality from Bluetooth headphones

Hello Caleb,



Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made on the PC?
   
3. What is the make and model of the PC?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Run the troubleshooter for Bluetooth.

1. Go to Settings > Updates & Security > Troubleshoot.
   
2. Under Find and fix other problems click on
   Bluetooth.
   
3. Follow the instructions on the troubleshooter.
   

Method 2:



Try updating the Bluetooth drivers. Refer the article to

update drivers in Windows 10.



Also, you can refer the article by Bose on
poor sound quality from a Bluetooth device and

optimizing audio.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Poor audio quality after upgrading to Windows 10

Hi Eugene,

As you are facing issues with sound quality after upgrading to Windows 10, do not worry we will help you with this issue.

Provide us additional information to assist you better:

• What is the make and model of your computer?
• Are you referring to sound quality from the computer/ speakers/ headphones?
• Have you installed all the pending updates and drivers updates after upgrading to Windows 10?
• What are the troubleshooting steps you have tried to resolve the issue?

This issue might have occurred due to outdated/ corrupted audio drivers. Let us try the below troubleshooting steps if not yet tried and check if it helps.

Method 1: I suggest you to run the Audio troubleshooter and check if it helps.

try the audio troubleshooter.

Method 2: I suggest you to change the properties of Windows Audio services and check if it helps.

Steps:

• 
  Click Start, type
  Services.msc in the Start Search box.
  
• 
  Scroll down the list of services, right-click
  Windows Audio and select Start.
  
• 
  Select Properties for
  Windows Audio and set its Startup Type to
  Automatic.
  

If the Windows Audio service does not start and you get the error
Error 1068: The dependency service or group failed to start, then make sure that the following services are started and their
Startup Type is set to Automatic.

Method 3: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of accessing sound after upgrading to Windows 10 for further assistance.

Thank you.

 

Bluetooth headphones with integrated mic - Either selected as stereo headphones with good quality or headset with poor quality

Hi

Win10 64 bit

I have a pair of JVC SBT5 bluetooth headphones which have an integrated mic for mobile handsfree. I have a generic bluetooth 4.0 dongle connected and wish to use the headphones for gaming with push to talk.

The issue is that the headphones show up twice on the sound menu - once as SBT5 Stereo which plays back at high quality of 44.1kHz (where the microphone does not work and is not discoverable) and once as SBT5 Hands-Free which plays back at poor telephone
quality of 8kHz but the microphone works, however I don't want to be gaming with horrible fuzzy quality. Presumably this is setup with the assumption that this is for office use and the maximum that users would reasonably expect.

I have just reinstalled Win 10 and updated to most recent after system corruption. I have also installed latest BIOS and audio drivers for MB.

I have tried updating bluetooth drivers but most recent was already installed.

I want to use the headphones with high quality and mic enabled. Surely there must be a way in 2017 to have both. Any suggestions?

Thanks