Windows 10: Poor Quality Audio When Using Bose Quiet Comfort 35-Bluetooth Issues

Hi


I had posted this issue yesterday but it looks like it was deleted, so I thought I'd try again.


Long story short, I can't get Bluetooth to work with my headphones. Please help.

:)

 

Bose Quiet Comfort 35 Bluetooth connectivity problem to Windows 10

I was using fine on windows 10 until a few days ago, and all of a sudden they quit working. Windows 10 finds the Bose Quiet Comfort 35 headphones and says it is paired, but headphones will not work. I removed from my device manager and reinstalled several
times, cleared the pair list on the headphones, updated drivers, shut off computer, etc. The headphones work fine with my IPad.

 

Windows 10, Bose QC 35, Hands Free Bluetooth interrupted by headphones

Hi,

Thanks for your reply. To answer your questions:

• It's not really a specific application, but mostly Outlook, or any application that generates a notification in Windows. I could silence outlook for notifications but I don't think this is a feasible long term solution.
• The Bose Quiet Comfort 35 headphones are configured for both Hands Free calling via VOIP and Headphones (audio sink?) profiles. So the situation is that I am on a VOIP call using my Bose Quiet Comfort 35 and an email comes in or any notification for that
  matter, then my Bose Quiet Comfort 35 block the VIOP call for a number of seconds and I can't hear the caller and they probably can't hear me. I tried to mute the headphones via the sound controls in windows, and when I do that, I don't hear the notification
  sound, but I still get blocked from my call due to the notification itself.

I got a response in this thread over at the Bose Community: Re: Windows 10, Bose QC 35, Hands Free Bluetooth i... - Bose Community

Seems promising as it silences the entire windows notifications system, but I will need to try it.

Dave

 

Bose Quiet Comfort 35 Bluetooth connectivity problem to Windows 10

Hi AnneLee3,

Thank you for posting your question in the Microsoft Community Forums.

Appreciate your efforts to work on this issue.

I can understand the situation must be difficult for you when the system doesn't work as it should.

1. Are you aware of any changes made to the PC prior to this issue?
   
2. Is the issue specific to this Bluetooth device?
   
3. Does any other Bluetooth device work on this PC?
   

However, let us follow the suggestions in this help article provided by ‘oscar
trimboli’ and ‘gomezo’ from this thread to see if that makes any difference.

If the issue persists, suggest you to follow all the steps one by one from this help article to see if that helps ‘Fix
Bluetooth problems in Windows 10’.

Give it a try and let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator