Windows 10: Poor sound quality Bluetooth Sony WH-CH700N with Windows 10

Discus and support Poor sound quality Bluetooth Sony WH-CH700N with Windows 10 in Windows 10 Drivers and Hardware to solve the problem; Hi guys, I have just bought a new Wireless Noise Cancelling Headset Sony WH-CH700N. No problem in pairing it with Windows10 however the sound quality... Discussion in 'Windows 10 Drivers and Hardware' started by RiccardoneII, Feb 15, 2020.

  1. Poor sound quality Bluetooth Sony WH-CH700N with Windows 10


    Hi guys,

    I have just bought a new Wireless Noise Cancelling Headset Sony WH-CH700N. No problem in pairing it with Windows10 however the sound quality when connected via Blootooth is absolutely outrageous. It is great when connected with cable though.

    Do you think it is somehow possible to improve the audio quality when in Bluetooth?

    Thanks in advance

    Riccardo

    :)
     
    RiccardoneII, Feb 15, 2020
    #1

  2. Sound Quality on Sony WH-1000MX2 Headset

    Hi,

    I have been attempting to connect my bluetooth headset (Sony WH-1000MX2) to my laptop (lenovo ideapad 700-15isk, windows 10) for the past few hours now. It would seem that when connected there are 2 bluetooth profiles create, one stereo and one Hands-Free.
    On the Hands-Free option the sound is really poor but I can use the mic. On the Stereo option I have good sound but no mic. But I cant use the mic from Hands-Free and the sound from stereo. I've checked all drivers are running the latest versions but there
    had been no improvements. After reading online it seems this may be an issue with Windows 10, which I find hard to believe. I was hoping to be able to use these headphones for work to connect to clients and then to listen to music in between. Do I really
    have to have such poor sound quality?!

    Any help would be much appreciated.

    Thanks

    Rob
     
    RobertHeyworth, Feb 15, 2020
    #2
  3. SarahKong Win User
    Sony WH-CH700N bluetooth headphones don't work in Windows 10

    Hi Davidg8tr ... did you install the firmware from Sonys site? Below is the link for that.

    https://www.sony.co.th/en/electronics/support/w...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
    on the site before you decide to download and install it.
     
    SarahKong, Feb 15, 2020
    #3
  4. Junaid_A Win User

    Poor sound quality Bluetooth Sony WH-CH700N with Windows 10

    Sony headphones and handsfree WH-CH700N are connected and doesn't play music o work as handsfree

    Hi Josep,

    Thank you for writing to Microsoft Community Forums.

    To troubleshoot the Bluetooth connection issue, I suggest you to try the steps listed below and check if it works for you:

    • Right click the Windows icon on the taskbar and choose
      Device Manager.
    • Expand Bluetooth
      and right click on your Bluetooth driver.
    • Click on Update Driver
      and choose Browse my computer for driver software.
    • Choose Let me pick from a list of available device drivers on my
      computer and click on Next.
    • Choose a different version of driver among the drivers listed there and click on
      Next.
    • Follow the onscreen instructions to install the driver. Reboot the machine once the driver is installed and check if you’re able to connect the devices.

    Additional information: Fix Bluetooth problems in Windows 10

    If the device is still not available as a playback device after pairing, I suggest you to try the steps listed below and check if it works for you:

    • Right click the Volume
      icon on the taskbar and choose Sounds.
    • Under Playback
      tab, right click on an empty space and select Show Disabled Devices
      and Show Disconnected Devices.
    • Once the above options are enabled, check if the Bluetooth device is listed. If listed, right click on it and
      Enable the device and Set as Default.

    Meanwhile, you may also go through the troubleshooting article
    by Sony and see if it helps.

    Regards,
     
    Junaid_A, Feb 15, 2020
    #4
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Poor sound quality Bluetooth Sony WH-CH700N with Windows 10

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