Windows 10: popup asking me to call windows? now asking me to restore computer

It also says about that download

If he has a UEFI file system, it is GPT system as well.

I would be reluctant to download a file from a web site I know nothing about. Especially an article written for Windows XP. Most XP files do not run on Windows 10.

 

maybe i can try anyways? i think it was windows 10. is a memorex dvd+R sufficient for the CD?

 

"Most XP files do not run on Windows 10. "

There are extensive reader comments following the article, dated up to late last month. Many of them are people who, in the last year, tried on Windows 10 and say it worked for them. I downloaded the linked SAM reset iso, it's only 3mb and passed Smart screen and Defender. It seems a simple thing to try since he's locked out now and less complicated for a beginner than a clean install or navigating from a boot cd.

 

i'm kinda stuck now. it says files ready to be written to disc. it asked me before that as usb or cd/dvd & i chose the latter. appreciate your help guys! found out staples virus removal costs 159.99 O.O

 

$159 is a lot of money for something you can do yourself in 10 minutes. Plus, Syskey is not a Virus. It's a security feature which is a part of Windows. Just not many people know about it., not even the enterprise people it was written for.

 

I have to agree with @essenbe. He and I have both done this for people who have been scammed with the SysKey trick. It's quite simple and painless:. Boot to Kyhi's rescue media, find the backed up files as essenbe described and copy them over to the current location. This will remove the SysKey requirement.

 

Oh... So, you gave that guy remote access? How come this critical detail not mentioned in the original post?

 

Be kind to young people.

 

He admitted it (although it took until post #8). But, unless you have something constructive to add to the discussion, this comment is really unnecessary.

 

My comments are constructive by definition. Consider it a form of meta-constructiveness: the one that helps people to ask questions properly. One might argue that in the bigger picture that's the really important one. "A problem well stated is a problem half-solved".

 

Whatever.

 

Asking a question trying to figure out a problem is constructive. Asking it after it is all figured out is not. He said in the original post that after a reboot he saw an unusual login screen and posted a picture in post 3. Seeing an unusual login screen is a definite clue that something is very wrong. Yet you told him there was nothing wrong, "End of Story" as I recall. The post before yours was about ransomware. It was fairly obvious from the outset, and especially after the screenshot of the login screen.

 

Re the guy we sent our computer to, My mom said "They want$129 hv to reload and backup. I said no. Too expensive." So still searching

 

See if the guy will follow @essenbe 's instructions and copy the files over for you. Takes 10 minutes. Will be a minimum charge.

 

You surely have some friends who are computer savvy. They could do it for you. You are only replacing the files in one folder with the files in another folder. A simple copy/paste. Hopefully that will work.