Windows 10: popup asking me to call windows? now asking me to restore computer

@Iliveinmyhead, you also don't know what was done by the guy when he was on your computer. You are going to need to do a clean install anyway, and completely clean the disk first. If your Parents do banking online, you should be on the phone with the bank immediately. If you have credit card info on the computer, the credit card companies need to be notified. Anywhere you purchase online needs the passwords changed and make sure there are no purchases on those accounts you did not make. If so, notify the vendor. Any passwords to anywhere you use the computer with need to be changed including your email passwords. All of this needs to be done immediately. If you find any unauthorized charges on any account, a police report needs to be made and the credit reporting agencies such as Experian, Equifax and Transunion need to be notified to put a fraud alert on your credit accounts. The guy is out to steal your money any way he can. Giving him access to your computer also gave him access to everything that was on it. You need to protect yourself.

 

There's no need to invent things or attempt to "recall" things, when my actual post (#3) is still there for anyone to read. And as everyone can see I never said that "there was nothing wrong". Where you got that strange idea is beyond me. I only said that they have not downloaded any ransomware. And the screenshot in post 5 clearly demonstrated that I was right. No ransomware of any kind is involved here. The user fell victim to plain and simple SysKey scam.

 

Indeed. What they did was give the perpetrator access to the machine so that it could be held for ransom.

 

Many attached images, maybe embedded, will get assigned random names by a Web site, even this one. One can see that, particularly in the Funny Picture thread, by right-clicking an image and Save As.