Windows 10: Possible scam, possibly not. Need verification on this ASAP

Discus and support Possible scam, possibly not. Need verification on this ASAP in AntiVirus, Firewalls and System Security to solve the problem; Hello. I hope you are having a good day, reading these problems all day probably can get pretty monotonous. So I thought I'd start by saying thank you... Discussion in 'AntiVirus, Firewalls and System Security' started by Pat2696, May 9, 2019.

  1. PAT2696
    Pat2696 Win User

    Possible scam, possibly not. Need verification on this ASAP


    Hello. I hope you are having a good day, reading these problems all day probably can get pretty monotonous. So I thought I'd start by saying thank you for helping me with this issue. I truly do value the help. Now, recently a group called PC NETWORK EXPERTS installed showed up as my grandmother's computer was crashing. They claimed to be a third party company affiliated with Microsoft virus protection/Security. My grandmother gave them remote access and they proceeded to install programs such as CCleaner, ANTI HACKING, Network Firewall, Network security 7.0. Banking Security, and ATF-Cleaner, for which they charged her two hundred and fifty dollars, I believe. via check.....Which concerns me deeply. Now I apologize for such a long winded rundown, but my question is simply this. Is this group an actual independent virus protection company that is Microsoft certified? I have run multiple antivirus scans on the programs but they come up clean. Thank you for your time, I am very concerned. Oh I also have they're number and their alternate number. 1-855-500-0395, 1-855-900-0867. Is this an OBVIOUS scam or am I just being cynical, and these guys are okay? I really would appreciate help as soon as you are able. Thank you very much.

    :)
     
    Pat2696, May 9, 2019
    #1
  2. SHARIEF K
    Sharief K Win User

    Possible scam?

    Hi Thomas,

    I can understand the situation you are going through. To help you further, we need the following information.

    • Which Microsoft website have you visited?
    • What is the phone number that you have contacted?
    • What is the make and model of the computer?

    I suggest you to refer to the links for more information on possible scams.

    Avoid scams that use the Microsoft name fraudulently

    https://www.microsoft.com/en-us/safety/online-privacy/msname.aspx

    HOW TO: Report the Microsoft phone scam

    http://blogs.microsoft.com/cybertrust/2014/09/18/how-to-report-the-microsoft-phone-scam/

    @ bhringer, thank you for bringing this to our notice.

    Please get back to us with the above information.
     
    Sharief K, May 9, 2019
    #2
  3. SMEED
    Smeed Win User
    Smeed, May 9, 2019
    #3
  4. DON VARNAU
    Don Varnau Win User

    Possible scam, possibly not. Need verification on this ASAP

    Don Varnau, May 9, 2019
    #4
Thema:

Possible scam, possibly not. Need verification on this ASAP

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