Windows 10: Possible software/driver display issue - Windows 10

Hi,

I recently built a computer.

Since installation, I have had problems with display/graphics. To confirm, I have tried a different display source and tried changing the HDMI/DP cables with no success.

My display is showing jaggy/pixelated text and any kind of heading on webpages and/or in games are somewhat fuzzy. I can see an almost grainy type of visual during games and when watching videos.

I have tried a fresh installation of windows, uninstalling, and reinstalling the driver from the manufacturer's website. The best way to describe this is that after a fresh installation of windows, despite installing the correct/most recent NVIDIA driver for my GPU, there is no change in display at all. The interesting part is that I can run games on ultra settings with no issues, again, just noticing a grainy look with the colours and text. To me, it seems like Windows is still running the Microsoft Basic Display Adapter settings despite recognising my NVIDIA RTX 3070 in the Device Manager. Could the two drivers be conflicting? My system believes it is running the correct driver for my GPU but based on my visuals it is a mix of both. I have tried all the most basic troubleshooting methods such as fresh installation of drivers from 'Microsoft Basic Adapter'.

Any thoughts would be highly appreciated!

I am running:

AMD Raedon 3900XT

Gigabyte GAMING OC RTX 3070
2 x 16GB Vengence RAM

1 x M.2 SSD 500GB

1 x M.2 SSD 2TB

ASUS ROG STRIX 570-i Motherboard

Windows 10 Pro

:)

 

Display Issue Please Help

Hi Ahmed,



Thank you for posting your query in Microsoft Community. We appreciate your interest on Windows 10.

I understand the inconvenience you are facing while scrolling down. We are glad to help you.



To serve you better, let me know this:

What exactly happens when you shut down the computer?



I would suggest you to try the following steps and check:

Step 1: Update the Display driver. Please follow the steps given below to update the display driver.

• Click Start and go to Run.
• In the Run prompt, type devmgmt.msc and then click
  OK.
• Device Manager will open.
• In Device Manager expand Display adapters.
• Right-click the display driver and click Update Driver Software.
• Select Search Automatically for Updated Driver Software.

Step 2: Check if there are any updates for display drivers available in Optional Updates; this might fix the issue. Refer to the following steps.

• At the Start screen, type Windows Update.
• Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.
• When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Step 3: If the issue persists, I would suggest you to uninstall and reinstall the Display driver. Please follow the steps mentioned below to uninstall the display driver.

• Open Device Manager.
• Expand Display adapters.
• Right-click the display card driver and click
  Uninstall.
• Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
• After the un-installation is complete, reboot your computer as soon as possible.

Computer will load the generic display drivers. Now, please go to the manufacturer’s website, download and install the compatible display card drivers for your computer and check.



Hope this is helpful. Feel free to contact us for further queries. We will be happy to assist.



Regards,

Jenith

 

Display driver issues

Hi Bob,

Thank you for posting the query on Microsoft Community.

I highly appreciate your efforts and time.

• What is the make and model of the computer?
• Did you make any changes prior to this issue?
• What and all steps have you tried so far?

It could be due to incorrect settings or missing/corrupt drivers or missing updates.

I suggest you to try the steps provided below and check if it helps.

Restart the computer a few times and check for Windows Updates.

In the Search box on the taskbar, enter Windows Update, select Windows Update. On the Windows Update page, select Check for updates.

Then try to update the display drivers.

How to update drivers: http://windows.microsoft.com/en-in/windows-10/how-to-update-drivers

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Display driver not supporting and device manager not showing Display adapter option

Hi Maheen,

Thank you for posting in Microsoft Community.

This issue could have occurred due to these reasons:

• Incorrect settings.
• Corrupt or outdated display driver.

Try the steps listed here and check if it helps:

Method 1:

I suggest you to download and install all the available Windows Updates including Optional Updates. Check if it helps.

Method 2:

If the issue persists, i suggest you to uninstall and re-install latest display driver from the computer manufacturer website and check if it helps.

Step 1: Uninstall display driver.

• Right-click on the Start Button and click on
  Device manager.
• Double-click on Display Adapters to expand.
• Right-click on the display adapter driver that is listed and select properties.
• In the window opened, click on drivers tab.
• In the drivers tab, Click on Uninstall option.

Now restart your computer and check, if the problem persists try step 2.

Step 2:

Re-install display driver from the manufacturer website.

Let us know if the issue is resolved or if you need further assistance, we will be glad to help.