Windows 10: Power/Shut Down Problem.

Discus and support Power/Shut Down Problem. in Windows 10 Performance & Maintenance to solve the problem; My computer has been shutting down randomly a lot recently and I am hoping to get some help. My power settings are set so that it should never to to... Discussion in 'Windows 10 Performance & Maintenance' started by John Coca, Feb 2, 2021.

  1. John Coca Win User

    Power/Shut Down Problem.


    My computer has been shutting down randomly a lot recently and I am hoping to get some help.


    My power settings are set so that it should never to to sleep or hibernate and the hard drive should not power down but after an hour or so of being idle my computer shuts down regardless. The event viewer shows that the computer doesn't shut down successfully. I recently changed my power supply and this was happening before the change so I don't think that is the issue.

    :)
     
    John Coca, Feb 2, 2021
    #1

  2. The light on the power button stays on even after shut down.

    Hi,

    Thank you for posting your query on Microsoft Community.

    As per your description, I understand that the light on the power button stays on even after shut down.

    We will assist you to resolve the issue.

    This issue may arise due to various reasons:


    • System not properly shut down or might be in sleep mode.

    • Power cord connected to the device.

    • Change in the settings.
    I would appreciate if you could answer few questions to narrow down to the issue.


    • What is the make and model of the computer?

    • Did you make any recent changes to the settings?

    • Does the CPU fan spins after the shutdown?
    As an initial troubleshooting step, (if you are using a laptop).

    Unplug the charger from the lap top and check if the issue persists and also try to shut down from the lock screen.

    If the issue persists, I suggest you to run the Power troubleshooter and check if it helps.

    Follow these steps to run Power troubleshooter:

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Power.

    5. Follow the on-screen instructions to run the troubleshooter.

    6. Check if issue persists.

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Feb 2, 2021
    #2
  3. Won't shut down or restart -- error X0X

    Hi,

    Thank you for posting your query in Microsoft Community.

    To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

    The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

    • Shut down the Computer.
    • Remove all power source (including battery if it is a laptop).
    • Press and hold the power button for 15-20 seconds.
    • Connect the power source and start the computer.
    • After the computer boots to the desktop, suggest you to install all the pending updates.

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Feb 2, 2021
    #3
  4. Power/Shut Down Problem.

    win 10 will not shut down properly

    Hi Richard,

    Usually, this issue occur due to outdated or corrupted device drivers, services or processes which are not shutting down properly, or third-party programs that prevents your computer to shut down properly. For better assistance, we'll be needing additional
    information:

    • Have you made any recent changes on your computer prior to the issue?
    • Is this an error message Explorer\windows\settingsync\BackgroundUploadTask? If yes, where are you getting this message?
    • If possible, can you send us a screenshot?

    Meanwhile, we suggest that you run the Power troubleshooter as an initial troubleshooting step. To run the Power troubleshooter, follow the steps below:

    • Press Windows key + X and select Settings.
    • Choose Update & Security from the list.
    • Click Troubleshoot in the left pane of the window.
    • Under Find and fix other problems, select Power
      and click Run the troubleshooter.

    We'll keep an eye out for your response.
     
    Gerard Qui, Feb 2, 2021
    #4
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Power/Shut Down Problem.

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