Windows 10: Powering off computer causes UPS to shut off all devices

Discus and support Powering off computer causes UPS to shut off all devices in Windows 10 Drivers and Hardware to solve the problem; I noticed this issue recently where I would normally shut down my computer, but for some reason my UPS would power off the devices connected to it.... Discussion in 'Windows 10 Drivers and Hardware' started by magnetite, Aug 17, 2019.

  1. magnetite Win User

    Powering off computer causes UPS to shut off all devices


    I noticed this issue recently where I would normally shut down my computer, but for some reason my UPS would power off the devices connected to it. I've run a self-test on the UPS and it passed. Not really sure what the problem could be. This problem only started happening in the last week.

    :)
     
    magnetite, Aug 17, 2019
    #1
  2. Ernie San Win User

    Windows 10 is unable to complete shut down

    We suggest doing these troubleshooting steps below:

    Method 1. Hard Reset

    • Shut down your computer.
    • Remove the cable and wires connected to your computer.
    • Press the Power button for 10 seconds to completely drain your device.
    • Check if there's any changes.
    Method 2. Shutdown trick.

    • Press Windows key.
    • Press and hold Shift.
    • Click the Power icon.
    • Select and click Shutdown.
    Let us know the outcome.
     
    Ernie San, Aug 17, 2019
    #2
  3. The light on the power button stays on even after shut down.

    Hi,

    Thank you for posting your query on Microsoft Community.

    As per your description, I understand that the light on the power button stays on even after shut down.

    We will assist you to resolve the issue.

    This issue may arise due to various reasons:


    • System not properly shut down or might be in sleep mode.

    • Power cord connected to the device.

    • Change in the settings.
    I would appreciate if you could answer few questions to narrow down to the issue.


    • What is the make and model of the computer?

    • Did you make any recent changes to the settings?

    • Does the CPU fan spins after the shutdown?
    As an initial troubleshooting step, (if you are using a laptop).

    Unplug the charger from the lap top and check if the issue persists and also try to shut down from the lock screen.

    If the issue persists, I suggest you to run the Power troubleshooter and check if it helps.

    Follow these steps to run Power troubleshooter:

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Power.

    5. Follow the on-screen instructions to run the troubleshooter.

    6. Check if issue persists.

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Aug 17, 2019
    #3
  4. Anna Bol Win User

    Powering off computer causes UPS to shut off all devices

    Internet connection causes computer to loose power.

    Hello Cliff,



    An outdated network adapter can be one possible reason for this.
    To isolate the issue, kindly provide us these details:



    • Have you made any changes on your computer prior to the issue?
    • How are you connected to the internet? Is it via Ethernet cable or is it wirelessly connected?
    • Have you installed the latest Windows updates?


    To help us diagnose the cause of this error, we would suggest that you follow these steps:



    Step 1: Boot into safe mode and check if the issue persists

    Safe mode starts Windows with a minimal set of drivers and services. To boot into safe mode, kindly follow the steps on this link.



    Step 2: If issue does not persist in safe mode, we suggest you to place the computer in clean boot and check which third party application driver is causing the issue.

    Follow the steps on this link to
    perform a clean boot.



    Note: After troubleshooting, make sure to set the computer to start as usual as mentioned in Step 7 in the above KB article.



    We’ll keep an eye out for your response.
     
    Anna Bol, Aug 17, 2019
    #4
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Powering off computer causes UPS to shut off all devices

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