Windows 10: Powering On Issue

I have a issue where when I boot up my laptop it'll get past the Windows logo and then just freeze up. Occasionally a mouse cursor will appear, but it won't move. Then when I force it to shut down and boot it back up again, everything works fine and I can get into Windows. Basically, I have to boot up my computer once, shut it down, then boot it up again in order for it to successfully boot into Windows. In case this helps, I do have a eGPU attached to my laptop via ExpressCard, but I've already been using that setup for months and this problem only occured after I updated from Windows 10 1809 to 1903. Is there a issue with the driver or boot-up, or anything else?


Laptop Model: Dell Latitude E6520

• 3.5 GHz Intel Core i7-2640M
• Intel HD 3000 (iGPU)
• NVIDIA NVS 4200M (dGPU)
• NVIDIA GTX 670 (eGPU)
• 8GB DDR3/512GB SSD

:)

 

power issue

Hello,

Most of the time, this issue is caused by external devices that are possibly keeping the PC active which then results in the screen/display not turning off even after you've set the power settings. Try disconnecting any external devices, usually gaming devices,
and check if the issue persists.

We also suggest running the Power troubleshooter to automatically troubleshoot any power issue. Just follow the steps below:

• Click on Search/Cortana, and then type Troubleshooting.
  
• Click on Troubleshooting.
  
• Click on System and Security.
  
• Click on Power.

Let us know if that worked out for you.

 

Windows 10 power issue

Hi Adithyaram,

Thank you for posting the query on Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps bellow and check if it helps

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with power. I would suggest you to run this troubleshooter to check if the issue is with your Power.

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Power troubleshooter

Method 2: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website. Both Display
driver and Audio drivers.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.