Windows 10: Precision Mouse cannot work outside of Bluetooth

Hi all,


I have a precision mouse. This kind:
https://www.microsoft.com/en-us/p/surface-precision-mouse/8qc5p0d8ddjt?SilentAuth=1&wa=wsignin1.0&activetab=pivotverviewtab

It works great over Bluetooth. Here's the thing. It used to work great while plugged in. On older computers, I could have this thing plugged in and charging and it would work perfectly even though not connected over Bluetooth. On newer computers, a new Surface and also a new ASUS, it only works over Bluetooth. If plugged in and not on Bluetooth it works for a certain interval of time 5-30min and then stops working. By the way - it still works great on the one older computer I still have - this isn't some sort of degradation of the mouse itself.

If someone can solve this - if someone can figure out why this mouse won't work plugged in on the newer computers, this person gets credit for beating both Starbucks and - depending on who replies - Microsoft tech support.

:)

 

MS Precision mouse not working in 1909

I will do this in the afternoon today. One question, though:

"Now, your mouse should be be showing in the list." Which list? Or did you mean "Now, your mouse should NOT be showing in the list."?

 

Precision Mouse/Windows 10 Bluetooth issues

Hi Rob,



There might be a problem with your precision mouse that causes the issue.
To better assist you, please clarify the following:

• Any changes made prior to the issue?
• Have you tried testing the mouse on a different computer?

We would also recommend that you check out this
link this will provide you steps on how to troubleshoot Bluetooth problems in Windows 10. In case the issue occurs, it
would be best that you visit your device manufacturer website so you can download the latest driver that will be compatible with your computer.



We look forward to your response.

 

MS Precision mouse not working in 1909

In your post, in addition to the transceiver, you note that your mouse has a pairing button. So if your mouse does not use a transceiver and if it is bluetooth, then try this...

First, go to the list of connected bluetooth devices in settings by pressing Windows Key + R, in the Run box that opens type "ms-settings:bluetooth", and press ENTER. Does this screen indicate that bluetooth is on? In the "Mouse, keyboard, & pen" section, does your mouse appear and does it say "Paired" or "Connected"?

If bluetooth is on and you see either indication (Paired or Connected) but the mouse is not working, let's remove it and add it again. If the mouse is not showing, just skip past the next paragraph and continue.

Click the name of the mouse on this screen. A "Remove" button should appear. Click it. Confirm that you wish to remove it.

Now, your mouse should be be showing in the list.

Still on the same screen, near the top, click on "Add bluetooth or other device", then select "Bluetooth". Once again place your mouse in pairing mode by pressing the button until it starts blinking.

At this point it SHOULD show up in the list. Select it to add it.

If that still is not working, report back the results of the above checks / actions.