Windows 10: Predator Helios 300 GPU goes inactive and BSOD

Discus and support Predator Helios 300 GPU goes inactive and BSOD in Windows 10 Gaming to solve the problem; Hey folks. I have a Predator Helios 300 2019 I5 9300H + RTX 2060 PH-315-52 I bought last May and during August it started not wanting to use the RTX... Discussion in 'Windows 10 Gaming' started by James NigelPanganiban, Sep 14, 2020 at 12:17 PM.

  1. Predator Helios 300 GPU goes inactive and BSOD


    Hey folks. I have a Predator Helios 300 2019 I5 9300H + RTX 2060 PH-315-52 I bought last May and during August it started not wanting to use the RTX 2060 GPU in the PC for games and other tasks. If I open a game, it would cause the GPU to go inactive and the integrated GPU to take over. After this, when I try to shut down the laptop it would get the Bsod videodxgkrnl error.

    I reinstalled the Drivers on the Nvidia GPU and that seemed to fix it. I was able to automatically alternate between integrated and the discrete nvidia graphics card - but when I woke up the next day the problem relapsed. The laptop would not want to use the RTX 2060. I eventually went to the Nvidia Control Panel ----> Manage 3d Settings ---> then toggled Global Settings to always use the High Performance Nvidia processor. This works for when I first boot the computer BUT give time, it will cause it to crash again if I try to boot a game after the laptop has been open for a while.

    Any help guys? I've spent nearly a month at this. I tried upgrading the drivers, upgrading Windows, going back to the OEM drivers and even factory resetting the laptop. I still encounter the same issue

    :)
     
    James NigelPanganiban, Sep 14, 2020 at 12:17 PM
    #1
  2. JPhuditsh Win User

    Acer Predator Helios 300 cannot update Win10 1803

    Dear Sir,

    Please help me.

    I use Acer Predator Helios 300 with Win 10 but i cannot install 1803.

    The popup show "your hardware is not supported of this version of Windows 10."

    How to solve this problem.

    Thank you,
     
  3. there is a brightness problem in my laptop ACER PREDATOR HELIOS 300... brightness is full it in not decreasing can u tell me how to fix these problem

    there is a brightness problem in my laptop ACER PREDATOR HELIOS 300... brightness is full it in not decreasing can u tell me how to fix these problem
     
    syedhayathbasha, Sep 14, 2020 at 12:18 PM
    #3
  4. Predator Helios 300 GPU goes inactive and BSOD

    Qual Windows 10 Pro instalar no Acer Predator Helios 300?

    Vi no fórum daqui da Microsoft problemas com a instalação da build no modelo Acer, conforme o link " Acer Predator Helios 300 cannot update Win10 1803 " por isso resolvi
    perguntar aqui no fórum antes.

    Bom, consegui esclarecer a dúvida muito obrigado pelo seu retorno e atendimento Dio Xavier, obrigado e um bom turno de expediente para vc e também para todos de sua equipe.

    Atenciosamente,

    Edinaldo Dias.
     
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Predator Helios 300 GPU goes inactive and BSOD

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