Windows 10: Preview Pane Crashing File Explorer

Hello All,


I've got a user here that is having trouble with her file explorer crashing when the preview pane or details pane is enabled. As soon as you go to move the explorer window or open a file the window stops responding and the mouse moves sporadically with the blue loading symbol.


Some back story: earlier today the same user was getting OneDrive error on start up. "Sorry, there was a problem with OneDrive. If the problem persists, please install OneDrive." Restarting did not help so I uninstalled/reinstalled OneDrive.


OneDrive seems to be okay now, but the file explorer issue has started. Could OneDrive be crashing the file explorer? Why only with just the preview/details pane enabled. Or is this probably unrelated?


Any help is greatly appreciated.

:)

 

preview/details pane in explorer

Hi,

Setting the Preview pane to show or hide in File Explorer will apply to all folders. If you wish to hide the Preview pane in File Explorer, we suggest that you follow the steps below:

• Open File Explorer.
• Tap on View tab.
• Click Preview Pane to view/hide it.

We would appreciate it if you could get back to us and provide us your feedback.

 

Windows 10 File Explorer Preview Pane Word Doc fix

Seriously, what's so difficult to understand about these simple steps?

 

Video in the preview pane

Hi,

To enable the Preview pane, open File Explorer and follow these steps:

• 
  In the File Explorer window, click the View
  tab.
  
• 
  In the Panes section, click the Preview Pane button. The Preview pane is added to the right side of the File Explorer window.
  
• 
  Select several files one by one to preview their contents. You can preview their contents if they are text, images, or videos.
  

Let us know if you need further assistance.