Windows 10: Primary Monitor goes black

Discus and support Primary Monitor goes black in Windows 10 Drivers and Hardware to solve the problem; I posted this same exact question in January. I was able to get it resolved by performing an In-Place upgrade, as suggested. That worked, until about... Discussion in 'Windows 10 Drivers and Hardware' started by Cody Taylor (tcjohn), Oct 6, 2018.

  1. Primary Monitor goes black


    I posted this same exact question in January. I was able to get it resolved by performing an In-Place upgrade, as suggested. That worked, until about a week ago. Now I am having the same exact issue again. I tried doing an In-Place upgrade again, and it did not resolve the issue this time. I also confirmed that my NVIDIA drivers are up to date as well (I installed them yesterday).


    I have 2 NVIDIA GeForce GTX 560 graphics cards in SLI and 2 monitors (a Dell connected via DVI and a Samsung connected via a DVI->HDMI -> HDMI mini) About a month ago after the Windows Feature Pack update, I started having issues with my monitors. When only one is plugged in they work fine, so I know there isn't an issue with the cables. When I plug in the 2nd monitor, it works, but the primary screen goes black. If I open any programs, the still open on the primary screen and I have to use Windows + <Left or Right> to move it from the primary monitor to the secondary monitor. If I open the display settings, and switch which monitor is marked as primary, it disconnects both monitors, then brings them both back on, and both display properly. But the primary goes black again when my computer goes to sleep or is restarted. I have confirmed installed the latest NVIDIA driver this afternoon, and I still have this issue. I have tried the following:

    - changing which ports/graphics cards each monitor is plugged into

    - confirmed the Dell monitor's drivers are up to date (the Samsung is a generic PnP)

    - uninstalled the Display Adapters completely (it switched to using the default windows driver, but still didn't work)

    - unplugged the computer and the monitors for 5 minutes then reconnected them

    - scanned my computer for corrupt files using sfc /scannow


    Any help you be greatly appreciated, as it is very annoying to have to guess that I'm logging in, and then switch my main display every time I want to use my computer.

    :)
     
    Cody Taylor (tcjohn), Oct 6, 2018
    #1

  2. Primary Monitor goes black

    I have 2 NVIDIA GeForce GTX 560 graphics cards in SLI and 2 monitors (a Dell connected via DVI and a Samsung connected via a DVI->HDMI -> HDMI mini) About a month ago after the Windows Feature Pack update, I started having issues with my monitors. When
    only one is plugged in they work fine, so I know there isn't an issue with the cables. When I plug in the 2nd monitor, it works, but the primary screen goes black. If I open any programs, the still open on the primary screen and I have to use Windows + <Left
    or Right> to move it from the primary monitor to the secondary monitor. If I open the display settings, and switch which monitor is marked as primary, it disconnects both monitors, then brings them both back on, and both display properly. But the primary
    goes black again when my computer goes to sleep or is restarted. I have confirmed installed the latest NVIDIA driver this afternoon, and I still have this issue. I have tried the following:

    - changing which ports/graphics cards each monitor is plugged into

    - confirmed the Dell monitor's drivers are up to date (the Samsung is a generic PnP)

    - uninstalled the Display Adapters completely (it switched to using the default windows driver, but still didn't work)

    - unplugged the computer and the monitors for 5 minutes then reconnected them

    - scanned my computer for corrupt files using sfc /scannow

    Any help you be greatly appreciated, as it is very annoying to have to guess that I'm logging in, and then switch my main display every time I want to use my computer.
     
    CodyTaylor1, Oct 6, 2018
    #2
  3. Mayra Aqu Win User
    Primary Monitor goes black

    Hi Cody,

    Incompatible driver to the updated system is one of the usual reasons why you're having this issue. Microsoft has already provided an update which consists of the resolution regarding your concern in using dual monitors.

    We would like to know if you've already tried updating your computer to the latest version of Windows 10. If not, we suggest updating your computer to it as it already includes improvements and fixes for the recent issues that you might have encountered.

    We suggest following the steps on this article to check for available updates:
    Update Windows 10.

    Let us know if the updated version of Windows will resolve the issue.
     
    Mayra Aqu, Oct 6, 2018
    #3
  4. Primary Monitor goes black

    Monitor Primary monitor layout switches upon second monitor power off

    Hi alts63,

    One of the possible reasons why your primary monitor layout switches is that the rotation lock option is turned on. In order to turn that off and fix the issue, please follow these steps:

    • Press Windows key + A on your keyboard to open Action Center.
    • Click the Expand button.
    • Click the Rotation lock to turn it off.

    Let us know the result for us to help you further.

    Regards.
     
    Jesrael Bor, Oct 6, 2018
    #4
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Primary Monitor goes black

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