Windows 10: Print job disappears from queue without printing after recent W10 updates

Discus and support Print job disappears from queue without printing after recent W10 updates in Windows 10 Drivers and Hardware to solve the problem; I am unable to print from an HP desktop to a wifi connected Office Jet Pro 8740 since installing the March updates. I can see the document word,... Discussion in 'Windows 10 Drivers and Hardware' started by RS-Kingston, Apr 18, 2021.

  1. Print job disappears from queue without printing after recent W10 updates


    I am unable to print from an HP desktop to a wifi connected Office Jet Pro 8740 since installing the March updates. I can see the document word, excel, pdf, image or self test file in the queue briefly then the queue says printing and disappears without printing. I am able to print the Tools - Report from the Smart APP on the desktop, but I don't believe it uses the queue. I am able to print all documents fine using a HP laptop running W10 the March updates have not been done yet on it, and also from 2 Ipads and 2 Iphones. The printer and wifi router are working ok.


    I have deleted and re-installed the drivers and HP8740 software a few times. I installed KB5001649. I verified the permissions on the pertinent temp files.


    Current Build = 20H2 19042.928

    :)
     
    RS-Kingston, Apr 18, 2021
    #1

  2. Print job goes into queue and instantly disappears with nothing being printed

    Thanks for the suggestions.

    The printer is connected by USB. No driver for the printer appears in the
    uninstall or change a program
    lists. However via Device Manager I uninstalled the printer and checked the option to remove the driver. I plugged the printer into a different USB port and powered it on. The PC instantly recognised it and a driver was installed.
    Unfortunately when I try to print the problem remains - a job goes onto the queue and off again in the blink of an eye with nothing appearing on the printer.

    As an experiment I installed the printer on another PC and tried to print to over a network. The same problem occurred. I saw the job arrive in the print queue, on the PC with the printer attached to it, disappear from the queue and nothing print out. I
    also tried connecting the printer directly to another PC running Windows 10 and the same problem now occurs.

    When I use the maintenance software available in the Printer Preferences dialog box I can print a 'Nozzle Check' - the job goes into the queue and prints successfully. When I try and print from any application I have the problem described above.

    As I mentioned when initially logging the problem - subjectively, this seems to have become a problem after a recent automatic update of windows. Coincidence? Maybe. Both PCs have had a recent automatic windows update.

    Any other suggestions welcome.

    Thanks,

    Chris
     
    Chrisjo_2015, Apr 18, 2021
    #2
  3. ellary Win User
    Print jobs stuck in print quese

    My wife recently changed from Chrome to Firefox on her laptop. Afterward the system would hang whenever she tried to print something. I looked and it seems that jobs get stuck in the print queue after printing. There was a test page and another job. I was able to cancel the other job but the test page won't cancel. Restarting the print spool service resulted in the test page printing but remaining in the queue in printing status.

    What should me next steps be?
     
    ellary, Apr 18, 2021
    #3
  4. HairyFool Win User

    Print job disappears from queue without printing after recent W10 updates

    print job still in queue

    When printing the job completes and is ejected as normal. Subsequent print jobs do not print.

    Checking the queue I find the successful job is still shown as "printing" so the subsequent jobs are stuck in the queue.

    Cancelling or deleting the job does not work. It switches to "Deleting" but does not clear.

    HP Officejet 7500
     
    HairyFool, Apr 18, 2021
    #4
Thema:

Print job disappears from queue without printing after recent W10 updates

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