Windows 10: Printer always goes "offline" Microsoft 10 issue

Why is this happening?? Brothers Printer MFC-L5850DW goes offline multiple times per day, everyday.


Cannot be a printer error bcs it was happening with my HP also

:)

 

Printer keeps going offline when windows 10 updates

Hi Graham,

Thank you for writing to Microsoft Community Forums.

I understand that your printer shows offline.

• When you say “Printer keeps going offline when windows 10 updates” do you mean that the printer goes offline after installing updates?
  

I suggest you to follow the below given methods and see if that helps.

Method 1:

I suggest you try
changing the printer’s status from “offline” to “online” and check if it resolves the issue.

Method 2:


If the issue persists, I would have you download and run the HP Scan doctor from the manufacturers website. Refer to the article and follow the suggestion on
Resolving Printer Offline problem using the HP Print and Scan Doctor.


Method 3:


If the issue persists, I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.

Hope it helps.

Regards,

Zaki

 

The printer automatically goes to offline and disconnected.

Hi,

A HP printer automatically goes to offline and disconnected. The printer is connected with a Windows 10 Home laptop.

I did..

• Printer reset.
• Printer power cycle.
• Replaced printer cable for connecting with laptop.
• Plugged to another USB port of the laptop.
• Uninstalled and reinstalled the printer driver.
• Checked in both connections (wire and wireless).

In both cases (wire and wireless) and after reinstalling the driver it works fine for sometimes.

After sometimes, it goes offline and disconnected automatically. Also it works fine while printing offline files and gets offline and disconnected while printing online docs/ webpages.

Please let me know, how to fix this issue?

Regards

InTech

 

HP Printer shows Offline

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your HP printer is offline. I’ll certainly assist you with this.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the HP article
HP Printers - Printer is Offline (Windows) and see if that helps.



You may also want to refer the troubleshooting steps mentioned in the article
Troubleshooting offline printer problems and
Change a printer’s status from “offline” to “online”.



Let us know how it goes, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator