Windows 10: printer driver issue

Discus and support printer driver issue in Windows 10 Drivers and Hardware to solve the problem; Computer Dynabook portege x30l-g OS Win 10 pro, 64, ver. 20H2, build: 19042.928 issue Trying to reinstall HP printer - Deskjet 2600 series (2620), but... Discussion in 'Windows 10 Drivers and Hardware' started by Yaakov Laks, May 4, 2021 at 10:02 AM.

  1. printer driver issue

    Computer Dynabook portege x30l-g OS Win 10 pro, 64, ver. 20H2, build: 19042.928 issue Trying to reinstall HP printer - Deskjet 2600 series (2620), but I Cannot install the driver. Received error message: ntprint.inf missing. Imported - copy paste - ntprint.inf which would not install due to error: The system cannot find the file specified. Searched the existence of files inside ntprint.inf and found out that XPSDRV is missing. Looked up on the web, found a few microsoft doc files discussing the build of the missing file, but no download-install. Is it possible that XPSDRV is a specific HP driver which my system has somehow lost? Please HELP me to locate XPSDRV download & install laksi

  2. Arun B J Win User

    Wireless Printer Issue


    Thank you for posting your query in Microsoft Community.

    I understand your concern and will assist you to resolve this issue.

    I suggest you to follow the steps below and check if it helps.

    Method 1: Run Printer Troubleshooter

    Windows 10 has a built-in troubleshooter to check and fix issues with Printer. I would suggest you to run this troubleshooter to check if the issue is with your Printer. Refer these steps:

    • Press Windows key +X, select Control panel.

    • Change the view by option on the top right to Large icons.

    • Click on troubleshooting and click on the view all option on the left panel.

    • Run the Printer troubleshooter and.

    • Run the Hardware and devices troubleshooter.

    I suggest you to Download the latest drivers from the manufacturer web site and install, if the issue persist install the available drivers in Compatibility mode and check if it helps.

    Method 2: Install the drivers in Compatibility mode.

    I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

    Follow the steps below on how to install driver in compatibility mode:

    1. Download the driver from the manufacturer’s website and save it on your local disk.

    2. Right click on the setup file of the driver and select “Properties”.

    3. Select “Compatibility” Tab.

    4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

    5. Let the driver install and then check the functionality.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help
  3. printer driver is unavailable

    Hi Robert,

    Thank you for posting your query on Microsoft Community.

    I regret the inconvenience caused to you. We will be glad to assist you with this issue.

    It would be grateful if you can reply to this question in order to assist you further:

    • How exactly did you try to download the drivers?
    • Did you try to check if the printer driver's are shown in the device manager?
    Let's try the following steps and check if it helps:

    Step 1: Run Hardware and device Troubleshooter.

    • Type troubleshooting in the search bar and select it.
    • Select View all on the top left corner.
    • Click Hardware and device
    • Follow the on-screen instructions to run the troubleshooter.
    • Check if issue persists.
    Step 2: I suggest you to visit the manufacturer website of the printer and download and install the latest drivers and check if it helps.

    Let us know the status of the issue. We will be glad to assist you further.

    Thank you.
    Sangeeta Sarkar, May 4, 2021 at 5:18 PM
  4. Argel Obm Win User

    printer driver issue

    printer driver

    Hi Catherine,

    We need to clarify a few things first for us to better understand your printer concern. Kindly answer the following:

    • Are you having an issue using your printer or downloading the driver for your printer?
    • If you're having an issue downloading the driver for your printer, can you please tell us how do you download the its driver? Kindly provide us the step-by-step process on how you do it.
    • Are you encountering an error message when you attempt to download the driver for your printer? We strongly recommend that you post a screenshot of the issue here for us to further investigate your concern.
    • If the issue is with the printer itself, are you having a problem in printing or scanning? What is happening when you attempt to print or scan?

printer driver issue

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