Windows 10: Printer driver problem after the Windows 10 upgrade

Discus and support Printer driver problem after the Windows 10 upgrade in Windows 10 Drivers and Hardware to solve the problem; Since the Windows 10 upgrade three weeks ago, my Canon printer will not print disc labels. It functions fine in every other regard, but when trying to... Discussion in 'Windows 10 Drivers and Hardware' started by Laurence Lubin, Apr 7, 2021 at 10:57 AM.

  1. Printer driver problem after the Windows 10 upgrade


    Since the Windows 10 upgrade three weeks ago, my Canon printer will not print disc labels. It functions fine in every other regard, but when trying to print the disc label I get an "unable to print" message without an error code, and when using the USB connection there is an additional box identifying USB001. The printer screen asks for the carrier to be inserted, but it pulls in partway, then out and in again a few times, before sending the carrier all the way out.


    I have contacted Canon several times most recently yesterday and uninstalled/reinstalled the software and drivers several times, with no results. I was told by two Canon reps that they have had other similar problems reported since the upgrade, but they insist that the problem is Microsoft's and to contact them, but MS's support has an endless Moebius loop leading to dead ends.


    Anyone have any ideas?I have work that needs to be done backing up here.

    :)
     
    Laurence Lubin, Apr 7, 2021 at 10:57 AM
    #1
  2. Nordic Win User

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
  3. Mussels Win User
    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
  4. Printer driver problem after the Windows 10 upgrade

    Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

    Hi John,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

    Do let us know the following:

    • What is the make and model of your device?
    • How is the printer connected to the computer, locally or through network?
    • Have you tried any troubleshooting steps to resolve this issue?

    I suggest you to try the below and check if it helps.

    Step 1: I suggest you to update the drivers for printer and check.


    • Right click on the Start button from the desktop and select
      Device Manager.

    • Locate and expand Print queue.

    • Right-click on the printer driver
      that is listed and click Update driver software.

    Step 2: I suggest you to run the printer troubleshooter from
    Fix printer problems
    and then check if this fixes the issue.

    Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.
     
    Deepika Gowda, Apr 7, 2021 at 11:05 AM
    #4
Thema:

Printer driver problem after the Windows 10 upgrade

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