Windows 10: Printer fails to print emails

Hi Team, I have just upgraded my PC and everything seems OK except I cannot get my printer (HP 5520 series) to print emails. I can print documents and I have tried both Windows trouble shooter and the HP diagnostics (which downloads but seems to stick at approx98%) I have checked default is correct. This is over a USB connection. Currently my email outlook.com is online whereas on previous PC I had outlook installed. Again is my aged brain playing tricks or is there a solution. Your help as always very much appreciated.

Rob.

:)

 

Windows 10 Home Won't Print to Remote Printer


I have three computers.
Machine 1: Windows 10 pro, has the USB Brother HL-5040 printer
Machine 2: Windows 10 pro, prints OK to the remote printer.
Machine 3: Windows 10 home, Used to print, but not anymore (THIS IS THE PROBLEM).
I’ve tried everything that I can think of, and would appreciate any suggestions.
I did these steps on Machine 3 that did not work.

1. Remove the printer device.
2. Add a Printer
3. The printer that I want isn’t listed
4. Select a shared printer by name
5. Browse
6. Select the displayed Machine 1.
7. Select the displayed Printer.
8. Next
9. Failure “Connect to Printer”.
10. Add a printer using a TCP/IP address or Hostname
11. Next
12. Set Hostname to Machine 2, and set port name.
13. Detecting TCP/IP Port
14. Additional Port information required.
15. Device Type – Standard, Brother Port Server
16. Next
17. Detecting the Driver Model
18. Install The Print Driver
19. Select Brother and Brother HL-5040
20. Next
21. Replace the Current Driver
22. Printer Name (setting it to HL-5040)
23. Next
24. Do not share this printer
25. Next
26. You’ve successfully added “HL-5040”
27. Finish

Printing on Machine 3 puts the document in the print queue, which reports error printing.
Printing from Machine 2 to the printer on Machine 1 works perfectly.
All three machines are in the same HomeGroup. Machine 3 can access the shared files from Machine 1.

 

printing attachments in emails

Hi,

For the better clarification of the issue, please answer the following questions:

• 
  Are you getting any error messages while trying to print the emails?
  
• 
  What happens exactly when you try to print an email?
  
• 
  Are you able to print any other document?
  
• 
  How are you accessing emails, through web browser or mail app?
  

I would suggest you to try printing the emails from a different browser.

If the issue still persist, try the troubleshooting steps in the below article and check if it helps.

http://windows.microsoft.com/en-CA/...3&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

(Steps applies to Windows 10 as well)

Hope you could print the emails after this.

Get back to us for further queries, we will be glad to help you.

 

Print to PDF missing in Printer List

Hi William,

We suggest that you disable and re-enable the Print to PDF feature. Here are the steps:

• Click on the Start menu and type in Windows Features.
• Choose Turn Windows features on or off.
• On the next window, find Microsoft Print to PDF and disable it. Click
  OK to save changes.
• Restart your PC.
• Repeat the same steps to re-enable Microsoft Print to PDF.

If the issue persists, we suggest that you perform the troubleshooting steps suggested on the link below under
Advanced:

Fix printer problems

Regards.