Windows 10: Printer is offline, how do I fix that?

Printer is offline, hoe do I fix that?

:)

 

why does my printer continue to be offline

Hi,



Thank you for posting in our Microsoft Community.



There are multiple known causes of this issue, such as third party anti-virus software, corrupted system files, outdated driver and also intermittent connections if your printer is connected wireless.



To further isolate this issue, we would like to gather more information why your printer keeps on getting offline for us to provide the best possible resolution.

• What is the current build and version of Windows installed on your computer?
• Are there any recent software or hardware changes made to your computer prior to this issue?
• Are you getting any error message? If yes, what is the exact error message?
• Where do you see the message that your printer is offline?
• Are there any third part anti-virus application installed on your computer?
• How is your printer connected? (Wireless/USB)

In the meantime, we suggest you run Windows Printer troubleshooter and check if that will fix the problem. Refer to the link below for suggested steps on how to fix printer problems in Windows.

• Fix printer problems in Windows 10
  

Get back to us with the outcome so we can assist you further.

 

Printer offline

Hi there,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below question:

• Did you make any changes to the computer before this issue started?
  

Printer will continually switch itself to offline mode due to an IP port issue. To keep the printer from switching to offline mode, you must validate the printer's IP address.

Meanwhile, please follow the troubleshooting steps as mentioned below:

Steps:

1. Press Windows andR
   key together on your Keyboard.
2. Type Control and hit enter.
3. Click on Hardware and sound> click on Devices and printers.
   
4. Select the HP Printer 2540, right click on it.
5. Uncheck the option use printer offline and select
   properties.
6. Go to the Ports tab at the top of the pop-up window.
7. Click on "Configure Port"
8. Check that the "Printer Name or IP address:" box is the same as the IP of your printer.

You can also refer this link for more information
about Printer issues.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Networked Printer showing "Offline"

Hey guys,

I'm having a slight issue with one of my printers in that it's showing offline and I can't print to it.

It's a Datamax label printer which is connected to my network via a Netgear print server, this has then be added to one of my servers for sharing etc.

So far I've tried the below.

- Classic on/off.
- Removing from server and re-adding.
- Ensuring that under port configuration SNMP Status is disabled.
- Assigning to different IP.
- Restarting Print Spooler.

I can ping it fine and the printer itself is letting me do manual test prints using its interface, but no matter what I cannot get it to stop showing up as offline and allowing me to print to it over the network. I should add that it's worked fine for the past year.

Any suggestions?