Windows 10: Printer is Offline

Discus and support Printer is Offline in Windows 10 Drivers and Hardware to solve the problem; Hi all. I recently purchased an HP laptop which supports Windows 10. I am having issues in trying to print while online. My HP3830 Office Jet... Discussion in 'Windows 10 Drivers and Hardware' started by TamaraWare, Oct 3, 2019.

  1. Printer is Offline


    Hi all. I recently purchased an HP laptop which supports Windows 10. I am having issues in trying to print while online. My HP3830 Office Jet appears to be online. However my laptop and printer aren't syncing. I have already tried a YouTube video which recommended me to go through the 'Printer Properties' of said printer and tap into the port. Each time I have tried this method, I receive an error message before I can proceed to the next step. Any ideas?

    :)
     
    TamaraWare, Oct 3, 2019
    #1
  2. Roohi_Taj Win User

    Printer offline

    Hi there,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below question:

    • Did you make any changes to the computer before this issue started?

    Printer will continually switch itself to offline mode due to an IP port issue. To keep the printer from switching to offline mode, you must validate the printer's IP address.

    Meanwhile, please follow the troubleshooting steps as mentioned below:

    Steps:

    1. Press Windows andR
      key together on your Keyboard.
    2. Type Control and hit enter.
    3. Click on Hardware and sound> click on Devices and printers.
    4. Select the HP Printer 2540, right click on it.
    5. Uncheck the option use printer offline and select
      properties.
    6. Go to the Ports tab at the top of the pop-up window.
    7. Click on "Configure Port"
    8. Check that the "Printer Name or IP address:" box is the same as the IP of your printer.

    You can also refer this link for more information
    about Printer issues.

    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Oct 3, 2019
    #2
  3. Jacko28er Win User
    Networked Printer showing "Offline"

    Hey guys,

    I'm having a slight issue with one of my printers in that it's showing offline and I can't print to it.

    It's a Datamax label printer which is connected to my network via a Netgear print server, this has then be added to one of my servers for sharing etc.

    So far I've tried the below.

    - Classic on/off.
    - Removing from server and re-adding.
    - Ensuring that under port configuration SNMP Status is disabled.
    - Assigning to different IP.
    - Restarting Print Spooler.

    I can ping it fine and the printer itself is letting me do manual test prints using its interface, but no matter what I cannot get it to stop showing up as offline and allowing me to print to it over the network. I should add that it's worked fine for the past year.

    Any suggestions?
     
    Jacko28er, Oct 3, 2019
    #3
  4. Jessen P Win User

    Printer is Offline

    Both printers register offline for Windows 10

    Hi,

    Thank you for the update.

    Resetting the power to your printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.


    • If the printer is off, turn on the printer, and then check the status of the printer:

      • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

      • If the printer goes to an idle state after its startup routine, it might be online.

      • If the computer still shows the printer as offline, continue using these steps.

    • With the printer turned on, disconnect the power cord from the printer.

    • Unplug the printer power cord from the wall outlet.

    • If you are using a USB cable or network cable, make sure that the cable has not become disconnected or damaged.

    • Wait at least 60 seconds. Restart the computer while you are waiting.

    • Plug the power cord back into the wall outlet.

    • Reconnect the power cord to the rear of the product.

    • If the printer does not turn on by itself, press the Power button to turn it on.

    • Try to print.

      • If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.

      • If the printer cannot print and remains offline, continue to the next step.
     
    Jessen P, Oct 3, 2019
    #4
Thema:

Printer is Offline

Loading...
  1. Printer is Offline - Similar Threads - Printer Offline

  2. PRINTER & COMPUTER NOT TALKING/PRINTER LOCKED 'OFFLINE'

    in Windows 10 Drivers and Hardware
    PRINTER & COMPUTER NOT TALKING/PRINTER LOCKED 'OFFLINE': I am over 21--in fact, 60 years over age 21, so I am congenitally incapable of dealing with cyberspeak and strings of letters that you youngsters yawn thru but are a foreign language to me, so if you are kind enough to respond, please talk to me at the appropriate...
  3. Why does my printer go "offline"?

    in Windows 10 Customization
    Why does my printer go "offline"?: I went to the question about this in the "Community" and all I got back was one answer (that didn't work) and a bunch of like questions. Can someone answer clearly and simply what to do when running Windows 10 (grrr) and printer constantly is "off line"? I transcribe for a...
  4. Printer Offline

    in Windows 10 Drivers and Hardware
    Printer Offline: I cannot get my printer online ever since we had Comcast install new services. I have tried multiple attempts for a solution with no luck. Any suggestions? It's HP Officejet 3830. Thanks!...
  5. Shared Printer queue from Windows 2016 is showing Offline on Client Machine Windows 10...

    in Windows 10 Drivers and Hardware
    Shared Printer queue from Windows 2016 is showing Offline on Client Machine Windows 10...: Hello, We have several Printer Queue shared on Windows 2016 Server Print Server. The Printer interminently goes offline on client machine which is Windows 10 for quite a few users. We need to either delete device and map the shared printer again or restart the Client PC to...
  6. My wireless printer has suddenly said "status offline"

    in Windows 10 Drivers and Hardware
    My wireless printer has suddenly said "status offline": my computer does not recognise the printer......says it is offline or not switched on when it is. https://answers.microsoft.com/en-us/windows/forum/all/my-wireless-printer-has-suddenly-said-status/f41b6908-afee-4901-a74c-a9c657286a93
  7. Networked Printers “Offline”

    in Windows 10 Ask Insider
    Networked Printers “Offline”: So we have networked Brother laser printers and HP inkjet a. Never had a problem with them, until we switched to Win10. Now the printers just go “offline” when they feel like it. Sometimes the ports have switched to WSD. Other times the ports are fine and we restart a few...
  8. Steps to Fix Canon Printer Offline Windows 10

    in Windows 10 Drivers and Hardware
    Steps to Fix Canon Printer Offline Windows 10: Hello buddy, Everyone has a printer nowadays so the problem arises so this discussion helps you to fix the error related to Canon Printer Offline Windows 10. Easy Steps For Canon Printer Offline Windows 10 Solution 1: Check power Supply Before going to any further...
  9. Printer Showing Offline Windows 10

    in Windows 10 Customization
    Printer Showing Offline Windows 10: HI All, Can anyone please tell me How to Fix Printer Showing Offline in Windows 10?? Any help will be highly appreciated Thanks https://answers.microsoft.com/en-us/windows/forum/all/printer-showing-offline-windows-10/c75564c9-5b93-494d-9cdd-b0f836ba8725
  10. Printer offline since windows KB4524147 update

    in Windows 10 Drivers and Hardware
    Printer offline since windows KB4524147 update: Since KB452147 update my printer now says offline, works fine with my laptop (not updated), the uninstall option is not there for this update, option for certain other updates to uninstall are there so not a admin rights problem, can anyone help. I have tried uninstalling...