Windows 10: Printer issues after recent Win 10 Pro Update

I'm using a Canon MF743Cdw multi-function printer. When I installed it back in Oct 2019, all went well. Installation media recognized the printer by name (on 3 separate computers), installed the drivers, selected itself as the primary printer, and printed a test page. The printer was still recognized when it was turned off, or power outage, and turned back on. All was well until Win 10 updates started occurring.


Now when the power is shut off and back on, the printer IP Address changes and none of my three computers recognize the printer. Under prior operations, Win 10 would re-recognize the printer and new IP Address automatically and print as normal. Now I have to remove the printer, uninstall the drivers, delete the printer port, and start all over. Note: Is there a way to change the IP Address from within windows? I've tried by going to Printers and Devices > selecting the printer > selecting printer properties > selecting Port > selecting "edit port." A box pops up with port data, including IP Address, but no way to edit it. Am I missing something here?


When I try to reinstall the printer, it is (printer name) no longer recognized by windows. This occurs on all three computers. Now I have to install by entering the new IP Address. Sometimes this works, sometimes it doesn't. At this time I'm no longer able to print on my laptop. Bottom line, I had no problems until the windows updates started. All three computers were updated within a few days of each other and the printer stopped working on all three computers after those updates.


Has anyone else experienced this or a similar problem. If so, what action did you take to fix it?


Anyone else have any ideas/suggestion(s) what I can do?


Thanks so much!

Mark

:)

 

Win 10 Pro - Devices and Printers

OK, thanks for letting us know. No further suggestions as this time. BTW I have both an Epson XP-960, as well as a 3880 and no issues. Point? I doubt it's an Epson driver issue.

@WOT,

Devices and Printers working just fine here under Windows 10 Pro x64. Version 1703, Build 15063.296...





No issue prior to the Creator update either.

 

Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

Hi John,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

Do let us know the following:

• What is the make and model of your device?
• How is the printer connected to the computer, locally or through network?
• Have you tried any troubleshooting steps to resolve this issue?

I suggest you to try the below and check if it helps.

Step 1: I suggest you to update the drivers for printer and check.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Print queue.
  
• 
  Right-click on the printer driver
  that is listed and click Update driver software.
  

Step 2: I suggest you to run the printer troubleshooter from
“Fix printer problems”
and then check if this fixes the issue.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.

 

Following Win 10 Update (1803): Unable to print (Printer offline message).

Printer Samsung ML2950 Series.

I have followed all the suggestions here: https://support.microsoft.com/en-us/help/4027397/windows-10-fix-printer-problems

None of them fix the problem.

The printer is working fine. Another WIN 10 computer on the network is able to print to the printer without issue.

Latest updates:

• WIN 10 1803

and

• Security Update for Adobe Flash for Win 10 1803 KB4338832

I uninstalled KB4338832 and the problem persists, so I presume that the problem is with the 1803 update (as that took around 2 hours to install, I'm reluctant to uninstall it to test it).