Windows 10: printer not on line

states that printer is off line .how to get it back online

:)

 

Windows prints with lines, printer issues with Windows 10.

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps below and check if it helps.

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Printer. I would suggest you to run this troubleshooter to check if the issue is with your Printer. Refer these steps:

• 
  Press Windows key +X, select Control panel
  
• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• 
  Run the Printer troubleshooter
  
  
  

I suggest you to refer the link below and check if it helps

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Cannot load Printer: Off Line!!

Hello,



I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Press “Windows key + X”.
• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2: Update the latest printer drivers and check if that helps:

Follow these steps:

• Press “Windows Key + X” from the keyboard.
• Type “device Manager” without quotes in the search box and hit enter.
• Right click on the printer drivers and select
  “Update”.

If the issue persists, uninstall and reinstall the latest printer drivers from the manufacturer’s website.



Hope this information helps. Feel free to get back to us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.