Windows 10: Printer not working after RDP logoff

I have Windows Server 2016 working as a print server for networked printers. The remote PC (Windows 10) has the printer and driver installed, and works perfectly....until it is connected to from a 2nd PC (Windows 7) through RDP. During the remote session, the Win7 PC can print to the printers on the Win10 PC via redirection, but when the session is closed, and the user goes to the physical Win10 PC, the printer will not print, it is greyed out. It has to be uninstalled, and reinstalled before it will print.


Most documents and answers show fixes for printer problems during the remote session, but I cannot find anything on how to correct the issue I am having AFTER the remote session has ended.


What can I do to ensure the printer is available?


Thanks in advance!

:)

 

Printer not working

Hi Terry,

Thank you for posting in Microsoft Community.

How have you connected the printer to your computer? Is it wired or wireless connection?

I suggest you to follow the methods below and check if it helps.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click Hardware and Devices.
  
• 
  Follow the on-screen instruction to run the troubleshooter.
  

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Mouse, Touchpad and Printer drivers check if it works for you.
Follow the steps below:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Follow the same steps to uninstall Mouse and Printer drivers.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset, touchpad and Printer drivers.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

Printer Not Working after Update

Hi Von,

Since your printer is also having an issue after an update, we suggest that you run the Printer Troubleshooter as an initial troubleshooting step. Follow the steps provided in the link on my first response. Also, can you provide us additional details regarding
your concern. Kindly answer the questions below:

• Which update are you referring to which caused this issue?
• Which troubleshooting steps have you done so far?

Keep us posted so we can further assist you.

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.