Windows 10: Printer Offline - how get a wireless hp printer online

I don't seem to be able to get a wireless hp printer on line. I can print to it from my phone or hardwire but not wireless from my laptop. Strange.


Any suggestions?

:)

 

Wireless Printer now offline.

Acquired recently within last two months and had previously established a wireless set up connection between my laptop (win 10) and a HP printer, whilst with my parents over Christmas the PC had a windows update (long one) when compared to earlier window
version updates, using their router (i.e. without access to my wireless printer). On returning home the established connection is lost and the laptop shows the printer as offline. Printer trouble shooter suggests printer off but is on, none of the office style
programs give the print option to select the wireless printer. Wireless communications still shows the printer and its IP and the printer itself will work when accessing the HP web page and also responds by sending ink levels back to the Laptop.

Should I start to uninstall and in which order or is there a solution within the Laptop / Windows 10.

If can have some help, but I will need step by step instructions as I'm very unsure of my ablitities.

Thank you Claire

 

HP Printer offline

I have recently purchased a new PC and although the printer I have (HP Photosmart 5520) is connected and has printed once or twice it keeps going offline. I have tried the usual suggested fixes such as running the print spooling and checked to see if the
'use printer offline' button was checked but to no avail. The wireless connection says its connected. Tried the turning off / back on method as well. Windows printer trouble shoot said printer was switched off which is rubbish as its on. Help

 

Wireless printer offline

I'm using an HP wireless network printer on my home WiFi. I use 2 nearly identical HP laptops, both using Windows 10. Printing works fine from one of the laptops, but is always "offline" on the other. When I troubleshoot, it tells me my printer is 'off'.
My printer is always on, or in sleep mode, and always works fine from my other laptop. Drivers are current, and I've gone through hours of troubleshooting with HP and they concluded it's got to be a Windows 10 problem. Is there a setting that I'm missing?
Any suggestions?