Windows 10: Printer offline in Windows 10

This is ridiculous. No matter what I've tried - uninstall, reinstall, choose as default printer, update printer, turn-off the power, etc. the same issue keeps happening. I'm so freaking tired of this. I get it fixed; am able to print, and then it happens all over again - the printer is registering as "off line." WTF? This makes me hate Windows as well as Hewlett Packard.

:)

 

Both printers register offline for Windows 10

Hi,

Thank you for the update.

Resetting the power to your printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.

• 
  If the printer is off, turn on the printer, and then check the status of the printer:
  • 
    If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
    
  • 
    If the printer goes to an idle state after its startup routine, it might be online.
    
  • 
    If the computer still shows the printer as offline, continue using these steps.
    
• 
  With the printer turned on, disconnect the power cord from the printer.
  
• 
  Unplug the printer power cord from the wall outlet.
  
• 
  If you are using a USB cable or network cable, make sure that the cable has not become disconnected or damaged.
  
• 
  Wait at least 60 seconds. Restart the computer while you are waiting.
  
• 
  Plug the power cord back into the wall outlet.
  
• 
  Reconnect the power cord to the rear of the product.
  
• 
  If the printer does not turn on by itself, press the Power button to turn it on.
  
• 
  Try to print.
  • 
    If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.
    
  • 
    If the printer cannot print and remains offline, continue to the next step.
    

 

windows 10 printer offline

Hi Barry,

Welcome to Microsoft Community.



I appreciate your interest in windows 10. I understand the inconvenience you faced. I will help you with this.

I would suggest you to check the printer settings.

Follow the steps.

a. Click on the Start button, go to Control Panel and select Hardware and Sound.

b. Click on Printer.

c. If the Printer is offline, it shows “Offline” status. If the Printer is online it shows “Ready”.

d. If the Printer is offline, set it to online.

e. Right-click on the printer and select “Use Printer Online”.

f. The display should change to ready when the printer is set to online.

If it doesn't work then I would suggest you to install latest printer drivers in compatibility mode and check.

Follow the steps.

1. Right click on driver installation file and select Troubleshoot in compatibility mode and check in the Run this program in compatibility mode.

2. Tap or click the drop down box and select operating system, then tap or click OK.
3. Try installing the driver and check.
4. Follow the on screen instructions.


Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.



Thanks.

 

Printer offline

Hi there,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below question:

• Did you make any changes to the computer before this issue started?
  

Printer will continually switch itself to offline mode due to an IP port issue. To keep the printer from switching to offline mode, you must validate the printer's IP address.

Meanwhile, please follow the troubleshooting steps as mentioned below:

Steps:

1. Press Windows andR
   key together on your Keyboard.
2. Type Control and hit enter.
3. Click on Hardware and sound> click on Devices and printers.
   
4. Select the HP Printer 2540, right click on it.
5. Uncheck the option use printer offline and select
   properties.
6. Go to the Ports tab at the top of the pop-up window.
7. Click on "Configure Port"
8. Check that the "Printer Name or IP address:" box is the same as the IP of your printer.

You can also refer this link for more information
about Printer issues.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator