Windows 10: Printer offline

Discus and support Printer offline in Windows 10 Drivers and Hardware to solve the problem; I have a HP Printer 2540-Series that will keeps going offline and I have done nothing to place it in that status. I have tried running the HP... Discussion in 'Windows 10 Drivers and Hardware' started by JAC2CO, Oct 1, 2018.

  1. JAC2CO Win User

    Printer offline


    I have a HP Printer 2540-Series that will keeps going offline and I have done nothing to place it in that status. I have tried running the HP Printer/Scan Doctor software but this has not been of any help solving the problem.

    :)
     
    JAC2CO, Oct 1, 2018
    #1
  2. Jacko28er Win User

    Networked Printer showing "Offline"

    Hey guys,

    I'm having a slight issue with one of my printers in that it's showing offline and I can't print to it.

    It's a Datamax label printer which is connected to my network via a Netgear print server, this has then be added to one of my servers for sharing etc.

    So far I've tried the below.

    - Classic on/off.
    - Removing from server and re-adding.
    - Ensuring that under port configuration SNMP Status is disabled.
    - Assigning to different IP.
    - Restarting Print Spooler.

    I can ping it fine and the printer itself is letting me do manual test prints using its interface, but no matter what I cannot get it to stop showing up as offline and allowing me to print to it over the network. I should add that it's worked fine for the past year.

    Any suggestions?
     
    Jacko28er, Oct 1, 2018
    #2
  3. Jessen P Win User
    Both printers register offline for Windows 10

    Hi,

    Thank you for the update.

    Resetting the power to your printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.


    • If the printer is off, turn on the printer, and then check the status of the printer:

      • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

      • If the printer goes to an idle state after its startup routine, it might be online.

      • If the computer still shows the printer as offline, continue using these steps.

    • With the printer turned on, disconnect the power cord from the printer.

    • Unplug the printer power cord from the wall outlet.

    • If you are using a USB cable or network cable, make sure that the cable has not become disconnected or damaged.

    • Wait at least 60 seconds. Restart the computer while you are waiting.

    • Plug the power cord back into the wall outlet.

    • Reconnect the power cord to the rear of the product.

    • If the printer does not turn on by itself, press the Power button to turn it on.

    • Try to print.

      • If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.

      • If the printer cannot print and remains offline, continue to the next step.
     
    Jessen P, Oct 1, 2018
    #3
  4. Printer offline

    Printer on Windows 10 says its offline when it is not.

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand your concern, and we in Community will try to help you in the best possible way we can.

    I would suggest you to follow these steps and check if it helps:

    • Go to the 'Start' menu
    • Select 'Devices and Printers'
    • Double Click on your printer
    • Click on 'Printer' at the top left
    • Go down and uncheck 'use printer offline'
    • PRINT


    Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

    Regards,

    Guru Kiran
     
    Guru Kiran G, Oct 1, 2018
    #4
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Printer offline

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