Windows 10: Printer Preferences

Received CD from UK and changed "Printer Preferences" to "Shrink to fit". Printed Fine. Tried to go back in to change "Printer Preferences" and upon selecting printer to "Manage" received pop-up window with following:


White X in small red circle followed by "C:\WINDOWS\System32\msdt.exe"

And then:

Larger White X in red circle followed by "Windows cannot access the specified device,. path, or file. You may not have appropriate permission to access the item."


I am "Administrator". File - "C:\WINDOWS\System32\msdt.exe" - exists in specified location.

Get similar message every time I try to change preferences on any printer, or device, except get different file name - "C:\WINDOWS\System32\rundll32.exe". -File - "C:\WINDOWS\System32\rundll321.exe" - also exists in specified location.


Any assistance appreciated,

:)

 

Can't change printer preferences in Windows 10

Hi Chris,

Thank you for posting your query in Microsoft community.

I apologize for the inconvenience caused. We are glad to help you.

• 
  What exactly happens when you try to go into printer driver settings from Control Panel?
  

I suggest you to try the steps given below and check if it helps:

Step 1:

• 
  Type change default printer and hit
  enter.
  
• 
  Check whether you are able to change the preferences and properties from here.
  

Step 2:

• 
  Type printers and scanners and hit
  enter.
  
• 
  Check whether you are able to change the preferences and properties from here.
  

Hope this information helps. Do contact us for further queries. We will be happy to assist you.

Regards,

Jenith

 

Finding printer preferences

Hi,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• Does the right click works on all other apps/program/files?
• What happens when you try to right lick on the pics that you are trying to copy?

To set the printing preference, kindly follow the below given steps:

• Press the Start menu, type Devices and Printers and hit enter.
  
• Right-click the printer that you want to use, and then click Printing preferences.
• Make your choices, and then click OK.

Check if issue is resolved.

Please post back with the results and the information asked, we will be glad to assist you further.

Thank you.

 

Printer preferences not identical on connected PCs

Thanks for the replies. Re-installed my printer as a 'network' printer, not USB. Wife's PC found the 'network' printer and her printer preferences had the color option listed. Reverted back to the USB version and the color option wasn't listed, so I'm keeping her printer connection as 'network'.

Still wondering, though, why the color option isn't available to her if my printer is USB connected.

Anyway, thanks again.