Windows 10: Printer problem

Discus and support Printer problem in Windows 10 Drivers and Hardware to solve the problem; When I select Print in order to print on A4 paper, either Word documents or .jpg pictures, the printer screen tells me to insert the CD/DVD tray and I... Discussion in 'Windows 10 Drivers and Hardware' started by HilKay, Oct 1, 2019.

  1. HilKay Win User

    Printer problem


    When I select Print in order to print on A4 paper, either Word documents or .jpg pictures, the printer screen tells me to insert the CD/DVD tray and I am unable to get it to print on paper as usual. I am told this is a Windows problem as somehow it has reset. I never need to print on CD/DVDs and have no idea how this occurred. Can anyone help? I would be so grateful.

    :)
     
    HilKay, Oct 1, 2019
    #1

  2. Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

    Hi John,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

    Do let us know the following:

    • What is the make and model of your device?
    • How is the printer connected to the computer, locally or through network?
    • Have you tried any troubleshooting steps to resolve this issue?

    I suggest you to try the below and check if it helps.

    Step 1: I suggest you to update the drivers for printer and check.


    • Right click on the Start button from the desktop and select
      Device Manager.

    • Locate and expand Print queue.

    • Right-click on the printer driver
      that is listed and click Update driver software.

    Step 2: I suggest you to run the printer troubleshooter from
    Fix printer problems
    and then check if this fixes the issue.

    Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.
     
    Deepika Gowda, Oct 1, 2019
    #2
  3. Printer offline problem persists

    Hi,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    In order to help you better, could you please confirm a couple of things:

    • Is it a wired or wireless printer?
    • Is the printer connected via network to your computer?
    I suggest you to follow the below methods and check if it helps.

    Method 1: I suggest you to make printer as a default printer you can follow the below steps:

    • Press Windows key+ X and select
      device manager
      .
    • Select devices and printers
    • Right click on the printer you want to use, and then click
      set as default printer (You'll see a check mark on the printer's icon signifying that it's now your default printer).
    I suggest you to update the drivers for the printers and check if it helps.

    Method 2: I also recommend you to run the print troubleshooter to check the issue.

    • Type troubleshooter in the search box and then press enter.
    • In the left pane click on View all.
    • Select the printer option and
      follow the on screen instructions.
    Method 3: Also I suggest you to run the troubleshooting steps and check if it helps.

    http://windows.microsoft.com/en-US/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.



     
    Karthicka_R, Oct 1, 2019
    #3
  4. Printer problem

    printer problems

    Hi Rosemary,

    For us to isolate your concern with printing, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you getting any error messages? If yes, what is the exact error message?
    • Have you tried the printer troubleshooter?
    • What other troubleshooting steps have you taken so far to resolve the issue?

    For additional troubleshooting steps for your printer issue, we suggest that you check and follow the instructions in this
    link.

    We look forward to your response.
     
    Michael Gall, Oct 1, 2019
    #4
Thema:

Printer problem

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