Windows 10: Printer says failed print head after upgrading from Windows 7 Pro to Windows 10 Pro

After upgrading my operating system from Windows 7 Pro to Windows 10 Pro my HP Officejet Pro 8620 printer is inoperable saying missing or failed printhead.


The printer worked right before I upgraded so I know it is either the Windows 10 upgrade or the Microsoft 2019 upgraded.


Things I've tried:

updated drivers and firmware from the HP - and there are none that haven't already been installed.

removed and replaced same one printhead.

restarted my computer

unplugged and restarted my printer

unplugged and restarted my router

Went in to get Windows updates none

tried to find online support and to no avail and still trying


Pretty sure it's either firmware or driver!


I haven't tried to see if there are updates for Microsoft 2019 but will. Thank doesn't make sense in my mind.


Please help me :

:)

 

Windows 10 Pro or Windows 8 Pro from Windows 7 Pro ?


Just replaced motherboard on my old Dell D830 that I had upgraded to Windows 10 Pro from Windows 7 Pro last August.

Went through steps on setting up new MOBO and it is up/working just fine.

I happened to run Belarc Advisor just to get a snapshot of data for the file. What is interesting is that Belarc indicates the O/S is Windows 8 Pro (build 9200).

I looked at another recent thread here at TenForums and also took some of the steps suggested and figured that maybe I needed to install or re-install Windows 10. I checked the Update/Security/Activation tab and it indicates that Windows 10 Pro is installed, activated with a digital entitlement.

So ... why does Belarc seem to see only Windows 8 Pro? Maybe because of the "maturity" of the D830? I know that Dell has disclaimers at their site that says the D830 has not been certified for Windows 10.

So, it is working, but the data from Belarc just has me scratching my head.

Any suggestions or thoughts?

 

Windows 10 Home Won't Print to Remote Printer


I have three computers.
Machine 1: Windows 10 pro, has the USB Brother HL-5040 printer
Machine 2: Windows 10 pro, prints OK to the remote printer.
Machine 3: Windows 10 home, Used to print, but not anymore (THIS IS THE PROBLEM).
I’ve tried everything that I can think of, and would appreciate any suggestions.
I did these steps on Machine 3 that did not work.

1. Remove the printer device.
2. Add a Printer
3. The printer that I want isn’t listed
4. Select a shared printer by name
5. Browse
6. Select the displayed Machine 1.
7. Select the displayed Printer.
8. Next
9. Failure “Connect to Printer”.
10. Add a printer using a TCP/IP address or Hostname
11. Next
12. Set Hostname to Machine 2, and set port name.
13. Detecting TCP/IP Port
14. Additional Port information required.
15. Device Type – Standard, Brother Port Server
16. Next
17. Detecting the Driver Model
18. Install The Print Driver
19. Select Brother and Brother HL-5040
20. Next
21. Replace the Current Driver
22. Printer Name (setting it to HL-5040)
23. Next
24. Do not share this printer
25. Next
26. You’ve successfully added “HL-5040”
27. Finish

Printing on Machine 3 puts the document in the print queue, which reports error printing.
Printing from Machine 2 to the printer on Machine 1 works perfectly.
All three machines are in the same HomeGroup. Machine 3 can access the shared files from Machine 1.

 

Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.