Windows 10: Printer says it's "offline"

My HP 8150 Photo smart worked last week-and now it somehow is in "offline" mode and for the life of me I can't get it to respond from my computer. Running Windows 10.

:)

 

Printer on Windows 10 says its offline when it is not.

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

I would suggest you to follow these steps and check if it helps:

• Go to the 'Start' menu
• Select 'Devices and Printers'
• Double Click on your printer
• Click on 'Printer' at the top left
• Go down and uncheck 'use printer offline'
• PRINT

Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran

 

Printers say (Offline) W-10

Oops They are both connected via WiFi and they worked fine at one time...... I'll check the advice you suggested.....

Thanks .......

Bummer just checked and ran Troubleshoot and it told me to turn the printer on. (Which it was) So I tried to do a test print and got a message saying printer is OFFLINE..... So running Troubleshoot did no good...

 

Printer offline

Hi there,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below question:

• Did you make any changes to the computer before this issue started?
  

Printer will continually switch itself to offline mode due to an IP port issue. To keep the printer from switching to offline mode, you must validate the printer's IP address.

Meanwhile, please follow the troubleshooting steps as mentioned below:

Steps:

1. Press Windows andR
   key together on your Keyboard.
2. Type Control and hit enter.
3. Click on Hardware and sound> click on Devices and printers.
   
4. Select the HP Printer 2540, right click on it.
5. Uncheck the option use printer offline and select
   properties.
6. Go to the Ports tab at the top of the pop-up window.
7. Click on "Configure Port"
8. Check that the "Printer Name or IP address:" box is the same as the IP of your printer.

You can also refer this link for more information
about Printer issues.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator