Windows 10: printer,scan won't work

Discus and support printer,scan won't work in Windows 10 Software and Apps to solve the problem; cannot get printer to work https://answers.microsoft.com/en-us/windows/forum/all/printerscan-wont-work/b3d986ea-b363-4fc2-9bc1-041d59707fed Discussion in 'Windows 10 Software and Apps' started by deehenline, Aug 4, 2019.

  1. printer,scan won't work


    cannot get printer to work

    :)
     
    deehenline, Aug 4, 2019
    #1
  2. slim142 Win User

    Can't "Scan To" from printer. Please help!

    The scenenario is the following:

    We have multiple subnets in our network. One of them is the security one which is 10.224.2.xxx

    Computer A is connected directly into it. Ethernet cable comes out of the wall and goes into her Intel NIC.

    Computer B is also connected directly into it. However, ethernet cable comes out of the wall, goes into a dock and then through the USB cable, gets internet.

    Computer C is connected to our wireless security network which is 10.224.4.xxx
    This computer is allowed on the firewall to talk to 10.224.2.xxx

    All three computer have Webroot SecureAnywhere installed. The printer is an EPSON Workforce WF-4640. IP is 10.224.2.122 / 255.255.254.0 / 10.224.2.1 gateway / no iPV6 / 192.168.50.18 & .19 are DNS's. Printer has static IP.

    I proceeded to install the drivers on all three computers. Here is where the problem comes.

    Computer A installs just fine. Finds the printer on the subnet and completes installation. I can print and scan FROM the computer. I can also scan FROM the printer. When I go to "Document Capture Pro", I can see scan to: COMPUTER A on the list.

    Computer B also installs just fine. Finds the printer and completes the installation. I can print and scan FROM the computer, but I cannot scan FROM the printer. It just wont list COMPUTER B at all!. I tried plugging the ethernet cable directly into the laptop, but still, the printer will not show computer B in the scan to list.

    Computer C the same story, but worse. I cannot finish the installation properly because it will not find the printer. It is obviously on a different subnet, but it will not let me type in the address so I just cancel the printer finder part. I manually go to control panel and adjust the IP parameters. Same thing, I can print and scan from the computer but cannot scan FROM the printer. It will not list Computer C in the list.

    I have tripled checked the EPSON Scan software on each PC. Each has the IP parameters set properly. I have spent days installing and reinstalling drivers, but no luck. Printer has updated firmware. I tried disabling Windows firewall, nothing.
    At first I wanted to think it was Webroot, since there is a review on Amazon from a guy that had the same problem, but using Norton. However, how come Computer A works just fine?
    When I though it was the dock, I quickly found out it was not as explained in Computer B when I plugged it directly.

    At this point, Im running out of ideas. Im not even sure where else to go.
     
    slim142, Aug 4, 2019
    #2
  3. Pavan_N Win User
    I have windows 10 and my printer is HP OFFICEJET PRO 8610. My laptop says it is offline What do I do?

    Hi Donna,

    Thank you for posting in Microsoft Community.

    • Have you installed all pending Windows and driver updates?
    • Did you make any changes to your computer prior to this issue?

    I suggest you to refer the link below and perform the troubleshooting steps suggested.

    Solved: Printer Offline and HP Support for Windows 10 won't come up - HP Support Community - 5323205


    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

    Thanks
     
    Pavan_N, Aug 4, 2019
    #3
  4. KTR
    ktr Win User

    printer,scan won't work

    printer won't work on network but will over usb

    his printer has a built-in print server.

    What you need to know what ip is being give to the printer. Perhaps you can print a status sheet from the printer.

    Then Go to printers in control panel

    add a new printer

    local printer attached, uncheck automatically detect and install PnP printer

    create a new port, select standard tcp/ip port

    a new window should open and enter the ip there where it says printer name or IP address (port name then should be also be filled as you go)

    and pretty much follow the rest of the steps, you will need to install the printer drivers.


    These steps is the easy, but not the right way.

    The right way is to use the network option on the initial screw and search for the printer server...but that can be tricky to configure.
     
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printer,scan won't work

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