Windows 10: printer shows "offline"

when we want to print, we hit PRINT but a note comes up as "Printer OFFLINE". We then hit TROUBLESHOOTER and it will print whatever we had set up to print. However, the next time we want to print we have to go through the TROUBLESHOOTER to print anything. This happened recently and it's annoying. Help?

:)

 

Networked Printer showing "Offline"

Hey guys,

I'm having a slight issue with one of my printers in that it's showing offline and I can't print to it.

It's a Datamax label printer which is connected to my network via a Netgear print server, this has then be added to one of my servers for sharing etc.

So far I've tried the below.

- Classic on/off.
- Removing from server and re-adding.
- Ensuring that under port configuration SNMP Status is disabled.
- Assigning to different IP.
- Restarting Print Spooler.

I can ping it fine and the printer itself is letting me do manual test prints using its interface, but no matter what I cannot get it to stop showing up as offline and allowing me to print to it over the network. I should add that it's worked fine for the past year.

Any suggestions?

 

Both printers register offline for Windows 10

Hi,

Thank you for the update.

Resetting the power to your printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.

• 
  If the printer is off, turn on the printer, and then check the status of the printer:
  • 
    If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
    
  • 
    If the printer goes to an idle state after its startup routine, it might be online.
    
  • 
    If the computer still shows the printer as offline, continue using these steps.
    
• 
  With the printer turned on, disconnect the power cord from the printer.
  
• 
  Unplug the printer power cord from the wall outlet.
  
• 
  If you are using a USB cable or network cable, make sure that the cable has not become disconnected or damaged.
  
• 
  Wait at least 60 seconds. Restart the computer while you are waiting.
  
• 
  Plug the power cord back into the wall outlet.
  
• 
  Reconnect the power cord to the rear of the product.
  
• 
  If the printer does not turn on by itself, press the Power button to turn it on.
  
• 
  Try to print.
  • 
    If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.
    
  • 
    If the printer cannot print and remains offline, continue to the next step.
    

 

Wireless printers are both on but they show as offline

Hello Maria,

I appreciate for trying the troubleshooting steps for resolving the issue, as a next step I would suggest you to follow the below method and check if it helps.

Method 1:

I suggest you to run printer diagnostic tool utility which automatically fix printing issues like printer does not work, unable to install printer, cannot connect to a network printer and other printing errors. You may refer to
the below link for more information.

Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe

Method 2:

If issue still persists, I suggest you to install the printer drivers in compatibility mode to make sure that the drivers are installed properly.

Please follow the steps below for more information:

• Right click on the setup file of the driver and select
  Properties
• Select Compatibility Tab
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list
• Click OK and run the setup.

Hope this information helps, get back to us if you need further assistance with Windows.