Windows 10: printer visibility on network

this is a problem which has just cropped up after years of no problem.

hp4630 printer connected to network

acer aspire laptop connected to network

but when i try to print, the laptop thinks the printer is "offline". even though it's not.

please advise.

thank you.

:)

 

Printer visible on network but can't connect

Well I had done all of the suggested steps but in wrong order. I updated router firmware, but still couldn't see printer. When I then reinstalled the new driver I had downloaded, it located the printer and all is now running fine. How complex this can get!

 

Win 10 Network Printer Connection Problem

I have tried, when using the wifi from a Win 7 computer to connect to the printer connected to it. Others can connect.

I did do the three steps outlined:

• Open File Explorer. Pick the "Network" icon from the left pane (navigation pane) of the file explorer UI.
• If sharing is turned off you will see a pale yellow line towards the top of the window that states "Network Discovery is turned off. Network computers and devices are not visible. Click to change...".
• Click this bar and select "Turn on network discovery and file sharing"

None of the suggestion worked.

I did notice that the PC I'm connecting to is 'Private' while I am listed as 'Public'.

• Can this be causing the problem?
• Are there other suggestions?

I need to be connected to use the other printer so work flow can not be disrupted and someone else needs to print the file for me.

I will be with this group again on Monday.

Thank you.

 

Network Printer NOT RECOGNIZED!

Hi Laura,

Thanks for posting your query on Microsoft Community.

To assist you better, please provide few details.

• 
  Is your printer is connected to wired or wireless network?
  
• 
  Are you able to view your printer on your network location?
  

I would suggest you to try running Printer troubleshooter and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Printer.
  
• 
  Follow the on screen instruction.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.